Directory assistance
First Claim
Patent Images
1. A directory assistance platform, comprising:
- a personalized cache accessible using voice recognition software to provide access to personalized contact information; and
a directory assistant to provide access to a number of directory information resources in compliment to the personalized cache.
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Accused Products
Abstract
A directory assistance platform embodiment includes a directory assistant and a personalized cache. The personalized cache is accessible using voice recognition software to provide access to personalized contact information. The directory assistant can provide access to a number of directory information resources in compliment to the personalized cache.
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Citations
28 Claims
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1. A directory assistance platform, comprising:
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a personalized cache accessible using voice recognition software to provide access to personalized contact information; and
a directory assistant to provide access to a number of directory information resources in compliment to the personalized cache. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A directory assistance network, comprising:
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a number of directory information resources;
a directory assistance platform in communication to the number of directory information resources;
a personalized cache in communication with the directory assistant, the cache to receive directory information from the directory assistant and to provide access to personalized contact information; and
means for connecting a call to a contact number found within the network. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A method for accessing directory information from a directory assistance platform, the method comprising:
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receiving a request for directory information including user identification information;
identifying a personalized cache corresponding to the user identification information received;
accessing the personalized cache to identify if the requested directory information is present in the personalized cache; and
providing the requested directory information for access by the user. - View Dependent Claims (15, 16, 17, 18)
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19. A method for accessing directory information from a directory assistance platform, the method comprising:
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receiving a voice communication requesting directory information including user identification information;
identifying a user requesting the directory information;
identifying a personalized cache corresponding to the user identification information received;
accessing the personalized cache to identify if the requested directory information is present in the personalized cache;
accessing an additional resource to identify if the requested directory information is present in the additional resource; and
providing the requested directory information for access by the user. - View Dependent Claims (20, 21, 22, 23, 24)
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25. A computer readable medium having instructions for causing a device to perform a method, the method comprising:
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receiving a voice communication requesting directory information using an automatic speech recognition engine;
accessing a personalized cache based on the voice communication;
accessing an additional resource if the requested directory information is not present in the personalized cache and saving the requested directory information to the personalized cache; and
connecting a call to a target based upon the requested directory information. - View Dependent Claims (26, 27, 28)
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Specification