Remote maintenance method, industrial device, and semiconductor device
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Abstract
The present invention provides a remote maintenance method, a remote maintenance system, and an industrial device for enabling control and thorough services and billing according to the contents of the remote maintenance operation and the request destination of maintenance and enabling access limit according to the attribute of a service person, access limit according to the device state, and output limit according to the output mode. The industrial device 123 installed at the factory 120 and the operation device 113 installed in the maintenance center 110 are connected via the network 100. The operation device 113 transmits command information indicating a command concerning maintenance to the industrial device 123 and the industrial device 123 executes a process according to the received command information, generates charge information indicating a charge concerning maintenance according to the contents of the executed process, and outputs the whole or a part of the generated charge information to the output device of the industrial device 123.
14 Citations
34 Claims
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1-11. -11. (canceled)
- 12. A remote maintenance method for a system that an industrial device for executing a specific process and an operation device for maintaining said industrial device are connected to each other via a network, characterized in that said operation device transmits command information indicating a maintenance command to said industrial device and said industrial device executes said process according to said received command information, holds attribute information indicating an attribute of a user of said operation device and condition information indicating a condition of said attribute necessary to execute said process according to said command information, reads said attribute information and said condition information when said industrial device receives said command information from said operation device, and executes said process according to said command information only when said attribute in said attribute information satisfies said condition in said condition information.
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14-31. -31. (canceled)
- 32. An industrial device for receiving a maintenance operation from an operation device connected via a network by remote control, comprising communication means for receiving command information indicating a command of maintenance from said operation device and processing means for executing a process according to said command information received by said communication means, wherein said communication means holds attribute information indicating an attribute of a user of said operation device and condition information indicating a condition of said attribute necessary to execute said process according to said command information, reads said attribute information and said condition information when said communication means receives said command information from said operation device, and permits execution of said process according to said command information only when said attribute in said attribute information satisfies said condition in said condition information.
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34-51. -51 (canceled)
Specification