Automatic identification based product defect and recall management
First Claim
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1. A computerized recall management system, comprising:
- an automatic identification infrastructure, using automatic identification technologies to track product performance data;
an early warning system, responsive to the product performance data, to detect a pattern of product defects therefrom and generate an alert;
a recall operations system, storing data representing procedures to be followed to process a recall of defective products;
a recall repository to store data representing performance of the recall; and
a notification system, storing a report template representing recall reporting requirements, to generate a report from data of the recall repository according to parameters defined in the report template.
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Abstract
A computerized recall management tool permits an organization to recognize and proactively manage events that can indicate a need to initiate a product recall. Product performance data often is made available to an organization through automatic identification technologies. The recall management tool may include modules to recognize patterns of product defects from product performance data, to model an extent to which a product defect may proliferate throughout its distributed products, to alert operators when such patterns are detected, to manage regulatory reporting events and other notification milestones and to manage a recall itself.
66 Citations
23 Claims
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1. A computerized recall management system, comprising:
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an automatic identification infrastructure, using automatic identification technologies to track product performance data;
an early warning system, responsive to the product performance data, to detect a pattern of product defects therefrom and generate an alert;
a recall operations system, storing data representing procedures to be followed to process a recall of defective products;
a recall repository to store data representing performance of the recall; and
a notification system, storing a report template representing recall reporting requirements, to generate a report from data of the recall repository according to parameters defined in the report template. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of detecting product defects, comprising:
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gathering product performance data using automatic identification technologies, comparing the performance data to performance benchmarks, when the comparison identifies an instance of product performance that fails a benchmark, determining whether the instance relates to a previously undetected product defect, if so, generating an alert. - View Dependent Claims (9, 10, 11, 12)
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13. Computer readable medium having instructions stored thereon that, when executed by a processing device, causes the device to:
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gathering product performance data using automatic identification technologies, comparing the performance data to performance benchmarks, when the comparison identifies an instance of product performance that fails a benchmark, determining whether the instance relates to a previously undetected product defect, if so, generating an alert. - View Dependent Claims (14, 15, 16, 17)
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18. A recall operations system comprising:
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a recall protocol template storing definitions of recall procedures to be used with respect to an instance of a product recall, a recall repository storing product data in part collected using automatic identification technologies to target the product recall and a recall management agent, responsive to the recall protocol template, to;
authenticate individual participants of the recall based on the stored product data, transfer to authenticated participants, recall tracking information and recall notification information, and record authenticated participants'"'"' receipt of the recall notification information in the recall repository. - View Dependent Claims (19, 20)
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21. A recall resolution system comprising:
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a root cause analyzer to determine a root cause of a product defect based on data representing the product defect;
a defect monitor to locate the root cause and ensuing defects on a distribution chain using automatic identification technologies to collect data representing the product defect; and
resolution services to transmit data regarding the root cause and product defect to appropriate parties on the distribution chain. - View Dependent Claims (22, 23)
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Specification
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Current AssigneeSAP AG (SAP SE)
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Original AssigneeSAP AG (SAP SE)
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InventorsBabu, Suresh
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Application NumberUS10/951,841Publication NumberTime in Patent OfficeDaysField of SearchUS Class Current705/9CPC Class CodesG06Q 10/06395 Quality analysis or managementG06Q 10/08 Logistics, e.g. warehousing...G06Q 10/20 Administration of product r...G06Q 30/014 Providing recall services f...
