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Systems and methods for automated computer support

  • US 20050038827A1
  • Filed: 08/11/2004
  • Published: 02/17/2005
  • Est. Priority Date: 08/11/2003
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving a plurality of snapshots from a plurality of computers;

    storing the plurality of snapshots in a data store;

    creating an adaptive reference model based at least in part on the plurality of snapshots;

    comparing at least one of the plurality of snapshots to the adaptive reference model; and

    identifying at least one anomaly based on the comparison.

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