Method and system for automatic error recovery in an electronic mail system

• US 20050039100A1
• Filed: 08/14/2003
• Published: 02/17/2005
• Est. Priority Date: 08/14/2003
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Ratliff, Emily Jane, Girouard, Janice Marie, Bade, Steven A.
• Application Number:
  US10/640,822
• Publication Number:
  US 20050039100A1
• Time in Patent Office: Days
• US Class Current: 714/746
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method and system for automatic address error recovery in an electronic mail system where electronic mail messages are transferred by identifying an address which includes a user name and a domain name which includes a top level domain suffix. In the event an electronic mail message destination cannot be determined, likely appropriate destinations are automatically determined by systematically determining common alternate spellings of the user name, likely alternate domain names or an alternate top level domain suffix. Alternately, a table of expired addresses and corresponding new addresses can be maintained and examined to determine a likely appropriate address. At least one likely appropriate address is presented to a sender and the electronic mail message is then transmitted to a destination by the sender.

Claims

1. A method for automatic address error recovery in an electronic mail system, said method comprising the steps of:

receiving an electronic mail message from a designated sender, said electronic mail message having an address which comprises a user name and a domain name which includes a top level domain suffix;

transferring said received electronic mail message to a specified destination if that specified destination can be determined;

systematically determining at least one likely appropriate destination if said specified destination cannot be determined; and

automatically presenting said at least one likely appropriate destination to said designated sender of said electronic mail message.

2. The method for automatic address error recovery of claim 1 further included the step of transferring said received electronic mail message to said at least one likely appropriate destination in response to a selection of said at least one likely appropriate destination by said designated sender.

3. The method for automatic address error recovery of claim 1 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining at least one common alternate spellings of said user name portion of said address.

4. The method for automatic address error recovery of claim 1 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining at least one likely alternate domain names for said address.

5. The method for automatic address error recovery of claim 1 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining at least one likely alternate top level domain suffix for said address.

6. The method for automatic address error recovery of claim 3 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining at least one likely alternate domain names for said address.

7. The method for automatic address error recovery of claim 3 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining at least one likely alternate top level domain suffix for said address.

8. The method for automatic address error recovery of claim 6 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining at least one likely alternate top level domain suffix for said address.

9. The method for automatic address error recovery of claim 1 wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further includes the step of maintaining a list of expired addresses and a corresponding new address for each expired address and wherein said step of systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises the step of determining if said address is within said list of expired addresses and a corresponding new address is listed therein.

10. A system for automatic address error recovery in an electronic mail system, said system comprising:

receiving an electronic mail message from a designated sender, said electronic mail message having an address which comprises a user name and a domain name which includes a top level domain suffix;

transferring said received electronic mail message to a specified destination if that specified destination can be determined;

systematically determining at least one likely appropriate destination if said specified destination cannot be determined; and

automatically presenting said at least one likely appropriate destination to said designated sender of said electronic mail message.

11. The method for automatic address error recovery of claim 10 further including means for transferring said received electronic mail message to said at least one likely appropriate destination in response to a selection of said at least one likely appropriate destination by said designated sender.

12. The method for automatic address error recovery of claim 10 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining at least one common alternate spellings of said user name portion of said address.

13. The method for automatic address error recovery of claim 10 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining at least one likely alternate domain names for said address.

14. The method for automatic address error recovery of claim 10 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining at least one likely alternate top level domain suffix for said address.

15. The method for automatic address error recovery of claim 12 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining at least one likely alternate domain names for said address.

16. The method for automatic address error recovery of claim 12 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining at least one likely alternate top level domain suffix for said address.

17. The method for automatic address error recovery of claim 15 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining at least one likely alternate top level domain suffix for said address.

18. The method for automatic address error recovery of claim 10 wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further includes means for maintaining a list of expired addresses and a corresponding new address for each expired address and wherein said means for systematically determining at least one likely appropriate destination if said specified destination cannot be determined further comprises means for determining is said address is within said list of expired addresses and a corresponding new address is listed therein.

19. A computer program product for automatic address error recovery in an electronic mail system, said computer program product comprising:

electronic media suitable for use within a computer system;

instruction means embodied within said electronic media for receiving an electronic mail message;

instruction means embodied within said electronic media for transferring said received electronic mail message to a specified destination if that specified destination can be determined;

instruction means embodied within said electronic media for systematically determining one likely appropriate destination if said specified destination cannot be determined; and

instruction means embodied within said electronic media for automatically presenting said at least one likely appropriate destination to said designated sender of said electronic mail message.