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System and method for providing direct, context-sensitive customer support in an interactive television system

  • US 20050039214A1
  • Filed: 02/21/2001
  • Published: 02/17/2005
  • Est. Priority Date: 02/21/2001
  • Status: Abandoned Application
First Claim
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1. A method for providing context-sensitive customer support in an interactive television system, the method comprising:

  • receiving from a user a request for customer support;

    identifying a support center related to content being displayed by the interactive television system; and

    establishing a two-way communication channel between the interactive television system and the support center.

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