Communications methods and systems using voiceprints
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Accused Products
Abstract
In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user'"'"'s preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.
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Citations
81 Claims
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1-33. -33. (cancelled):
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34. A method of operating a communications system, comprising:
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identifying an account associated with a user of the system based, at least in part, on a voiceprint of the user and a first voiceprint sample of the user, stored by the system;
collecting a voiceprint of the user while the user is requesting a service from the system; and
processing the voiceprint for storage as a second voiceprint sample of the user. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41)
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42. A communications system, comprising:
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an interface to receive a call; and
a processor coupled to the interface, the processor programmed to;
identify an account associated with a user of the system based, at least in part, on a voiceprint of the user and a first voiceprint sample of the user, stored by the system;
collect a voiceprint of the user while the user is requesting a service from the system; and
process the voiceprint for storage as a second voiceprint sample of the user. - View Dependent Claims (43, 44, 45, 46)
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47-73. -73. (cancelled).
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74. A method of operating an information assistance service system, comprising:
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registering a first party as a user of with the system by collecting text independent verbal information from the first party, via a communications device to set up an account with the system;
recording the text independent verbal information;
generating a first voiceprint sample from the verbal information;
receiving a call from the user seeking information assistance;
identifying the account of the user based, at least in part, on signals received in establishing the call with the system;
receiving a voiceprint of the user;
verifying the identity of the user based, at least in part, on the voiceprint of the user; and
providing information assistance to the user. - View Dependent Claims (75, 76, 77)
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78. An information assistance service system, comprising:
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an interface to receive a call; and
a processor coupled to the interface, the processor being programmed to;
register a first party as a user of the system by collecting text independent verbal information from the first party via a communications device, to establish an account with the system;
record the text independent verbal information;
generate a first voiceprint sample from the verbal information;
identify the account of a user calling the system based, at least in part, on signals received in establishing the call;
receive a voiceprint of the user;
verify the identity of the user based, at least in part, on the voiceprint; and
provide information assistance to the user. - View Dependent Claims (79, 80)
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81-85. -85. (cancelled).
Specification