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Process for executing approval workflows and fulfillment workflows

  • US 20050043979A1
  • Filed: 08/22/2003
  • Published: 02/24/2005
  • Est. Priority Date: 08/22/2003
  • Status: Abandoned Application
First Claim
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1. A process to bring an instance of an information technology (hereafter IT) service into existence, comprising the steps of:

  • using a computer to access a data structure of a service action and perform a fulfillment process comprising the steps;

    (A) using a computer to follow pointers in said data structure to an appropriate fulfillment workflow;

    (B) loading said fulfillment workflow into memory of said computer;

    (C) using said computer to execute computer instructions pointed to by one or more pointers in said fulfillment workflow; and

    (D) receiving and recording any feedback data entered by a human who has been given instructions by said computer to carry out one or more steps of said fulfillment workflow.

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