Client/supplier communication and performance management system
First Claim
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1. A system for establishing communications between a client and a service provider which comprises:
- a plurality of databases for respectively storing collected information;
a base facility;
a plurality of disparate modules interconnected with each other at said base facility, wherein each said module has a dedicated database and is integrated with other said databases in said plurality of databases for use of the collected information therein when performing a specified task;
a facility communicator for use by the client to access a selected said module at said base facility; and
a source communicator for use by the service provider when communicating with the client through one said module for performance of the specified task.
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Abstract
An internet-based system for transferring dynamic information from a service provider to an entity includes an icon at the entity'"'"'s workstation for directing the entity to a communicator at the web site of the service provider. Further, the communicator directs the entity to interconnected modules at the web site of the service provider where categorized aspects of the dynamic information are respectively presented for collective use by individual modules. Specifically, this information concerns the performance status of specific tasks necessary for the completion of a defined project for the particular entity.
18 Citations
20 Claims
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1. A system for establishing communications between a client and a service provider which comprises:
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a plurality of databases for respectively storing collected information;
a base facility;
a plurality of disparate modules interconnected with each other at said base facility, wherein each said module has a dedicated database and is integrated with other said databases in said plurality of databases for use of the collected information therein when performing a specified task;
a facility communicator for use by the client to access a selected said module at said base facility; and
a source communicator for use by the service provider when communicating with the client through one said module for performance of the specified task. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An internet-based system for transferring dynamic time-variable information from a service provider to an entity, wherein the dynamic information pertains to the performance status of specific tasks undertaken by the service provider for the completion of a defined project, the system comprising:
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a remote workstation having a browser for use by the entity to access sites over the internet;
a communicator operated by the service provider as a site on the internet;
an icon provided at the remote workstation for connecting the remote workstation with the communicator over the internet; and
a plurality of interconnected modules presented by the service provider at the communicator for access by the entity and for display at the base workstation, wherein each module contains a database and controls categorized aspects of the dynamic time-variable information. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. An internet-based system for transferring dynamic time-variable information between a service provider and an entity, wherein the system comprises:
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a plurality of modules, wherein each module has a database;
a means for dedicating pertinent time-variable information to a particular module, wherein the dynamic time-variable information pertains to the performance status of specific tasks undertaken by the service provider for the completion of a defined project;
a means at each module for accessing the database of other modules for performance of a task; and
a means for notifying the particular entity when the task is completed and whenever pertinent dedicated time-variable information has been updated. - View Dependent Claims (17, 18, 19, 20)
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Specification