System and method of managing business processes

• US 20050049894A1
• Filed: 08/26/2004
• Published: 03/03/2005
• Est. Priority Date: 08/27/2003
• Status: Abandoned Application

• Current Assignee: United Services Automobile Association
• Original Assignee: United Services Automobile Association
• Inventors: Bishop, Daniel, Cantwell, Robert Wayne, Mascorro, Daniel Gerard, Sreedharan, Rajesh, Shastri, Rajesh, Lakshamanan, Usha
• Application Number:
  US10/927,255
• Publication Number:
  US 20050049894A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

The present invention provides a system and method utilizing a plurality of software driven externalized rules capable of defining tasks associated with a particular business process as well as presentation information to be displayed upon one or more user interfaces associated with each task. In one embodiment, software driven externalized rules are used to define one or more generic task definitions which may then be applied to product specific information including customer information, product information, and geographical information. In another embodiment, the present invention provides a system and method for minimizing risks associated with providing one or more insurance products. This feature of the present invention allows authorized users to alter the availability of one or more products likely to be impacted by an event. Users may be advised of the alteration via textual and or graphical information displayed upon a user interface.

Claims

1. A method of managing the operation of one or more electronic business processes comprising the steps of:

providing a plurality of externalized rules for;

defining one or more tasks for managing said business process;

associating stored presentation information with each task;

associating one or more user interfaces with each task; and

displaying said presentation information upon said user interface.

2. The method of claim 1, wherein said business process involves one or more insurance products.

3. The method of claim 2, wherein said externalized rules define one or more generic product definitions.

4. The method of claim 3, wherein said generic product definitions may be applied to transaction specific information selected from the group consisting of customer data, insurable item data, and geographical data.

5. The method of claim 3, wherein each of said generic product definitions are applicable to multiple insurance products.

6. The method of claim 5, further comprising the additional step of:

re-defining at least one of said generic product definitions as directed by naming convention information held upon a storage device.

7. The method of claim 6, wherein said naming convention information is stored upon a generic product definition table.

8. The method of claim 6, wherein said naming convention information is specific to one or more geographical regions.

9. The method of claim 1, further comprising the additional step of:

storing business process activity information upon one or more storage devices.

10. The method of claim 9, further comprising the additional step of:

providing a software enabled search and report utility coupled to said storage device, said utility having a second user interface through which users may enter search parameters and/or review search results.

11. A method of minimizing risk associated with providing insurance products comprising the steps of:

obtaining alert information relating to an event;

identifying one or more insurance products which may be adversely affected by said event; and

altering the availability of one or more of said insurance products.

12. The method of claim 11, further comprising the additional steps of:

determining whether said event is likely to result in one or more insurance claims; and

limiting said availability alteration to those events likely to result in one or more insurance claims.

13. The method of claim 11, further comprising the additional steps of:

determining a geographical area affected by said event; and

limiting said availability alteration to those customers residing within or having property within said geographical area.

14. The method of claim 11, further comprising the additional step of:

providing a computer system for accessing said alert information.

15. The method of claim 14, further comprising the additional step of:

providing a plurality of users for monitoring said events and entering said alert information into said system.

16. The method of claim 15, wherein said users are strategically positioned according to geographical region.

17. The method of claim 14, wherein said computer system is coupled to a global computer network, said network providing access to a plurality of reliable alert information sources.

18. The method of claim 14, further comprising the additional steps of:

creating one or more electronic records of said alteration;

storing said record upon a storage device coupled to said computer system.

19. The method of claim 11, further comprising the additional step of:

notifying one or more users of said alert information.

20. The method of claim 19, wherein said notification comprises graphical and/or textual information displayed upon a user interface.

21. A computer system for minimizing risk associated with providing insurance products comprising:

a processing unit for;

obtaining alert information relating to an event;

identifying one or more insurance products which may be adversely affected by said event; and

altering the availability of one or more of said insurance products.

22. The computer system of claim 21, wherein said processing unit is for determining whether said event is likely to result in one or more insurance claims and limiting said availability alteration to those events likely to result in one or more insurance claims.

23. The computer system of claim 21, wherein said processing unit is for determining a geographical area affected by said event and limiting said availability alteration to those customers residing within or having property within said geographical area.

24. The computer system of claim 21, wherein said processing unit is coupled to a global computer network, said network providing access to a plurality of reliable alert information sources.

25. The computer system of claim 21, wherein said processing unit if for notifying one or more users of said alert information.

26. The computer system of claim 25, wherein said notification comprises graphical and/or textual information displayed upon a user interface coupled to said processing unit.