Automobile failure prevention support method and system

• US 20050049895A1
• Filed: 09/14/2004
• Published: 03/03/2005
• Est. Priority Date: 03/28/2002
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kasahara, Tomomi
• Application Number:
  US10/939,436
• Publication Number:
  US 20050049895A1
• Time in Patent Office: Days
• US Class Current: 705/305
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: Y02P 90/80 Management or planning

Abstract

An automobile failure prevention support service method for providing support for prevention of automobile failures to registered users, wherein: the degrees of deterioration of items such as expendables and oils and automotive parts designated as periodic automobile inspection items are stored for all automobiles in a general-purpose table in corresponding relationship to traveled distance thereof; for each user, data about items such as expendables and oils and automotive parts to be inspected on the user'"'"'s automobile is stored in an automobile management table, along with maintenance and repair history thereof; each time the user'"'"'s automobile travels a predetermined distance or each time the automobile undergoes maintenance or inspection at a service factory, the total distance so far traveled by the automobile is input and data thereof is stored in the automobile management table; a determining device searches the automobile management table based on the stored traveled-distance information and determines whether or not there is any part that needs checking or any item that needs servicing or replacing and, if there is any part that needs checking or any item that needs servicing or replacing, the automobile user is notified accordingly.

Claims

1. An automobile failure prevention support service method for providing support for prevention of automobile failures, wherein:

a general-purpose table is created which stores the degrees of deterioration of automotive parts and expendables in corresponding relationship to maintenance timing;

an automobile management table specific to each user registered with the service is created which stores data about parts and expendables of the user'"'"'s automobile along with a maintenance history thereof;

a determination is made as to whether or not there is any part that needs checking or any item that needs servicing or replacing, by checking the automobile management table against the general-purpose table based on the stored maintenance history; and

if there is any part that needs checking or any item that needs servicing or replacing in the user'"'"'s automobile, the user of the automobile is notified accordingly.

2. An automobile failure prevention support service method as claimed in claim 1, wherein

the automobile management table also stores information such as the address and contact number of the user, the model name, type, and model year of the automobile, and the name and address of a dealer where the automobile was purchased.

3. An automobile failure prevention support service method as claimed in claim 2, wherein

if there is any part that needs checking or any item that needs servicing or replacing, the automobile management table is searched once again to check whether there is any other part or item for which checking, servicing, or replacement time is expected to arrive within a predetermined travel distance as counted from current total distance traveled, and

information including the result of the search is sent to the contact number of the automobile user.

4. An automobile failure prevention support service method as claimed in claim 2, wherein:

a maintenance site management table is further created which stores information concerning maintenance sites on a nationwide scale along with information describing automobile inspection and maintenance items and the capability of each individual maintenance site to perform automobile maintenance or repair that matches each automobile model or type;

if there is any part that needs checking or any item that needs servicing or replacing in the user'"'"'s automobile, an inquiry is sent to the contact number of the user, inquiring whether the user desires to have the automobile checked and serviced;

if the user desires to have the automobile checked and serviced, a search is made for a maintenance site that can perform the needed maintenance or repair; and

information about the maintenance site searched for is sent to the contact number of the automobile user.

5. An automobile failure prevention support service method as claimed in claim 4, wherein:

if a response is received from the automobile user desiring to have the automobile checked and serviced, a further inquiry is sent to the contact number of the user, inquiring whether the user desires to have the automobile checked and serviced immediately;

if a response is received from the user desiring to have the automobile checked and serviced immediately, the current position of the automobile is detected;

a search is made through the automobile management table within a predetermined distance range from the current position of the automobile to locate a nearby maintenance site that can perform the inspection and maintenance of the automobile, and information about the located maintenance site is sent to the contact number of the automobile user;

if a response is received from the user desiring to have the automobile checked and serviced but not immediately, a table in which maintenance sites are stored in association with the address of the user is referred to; and

a search is made for a maintenance site located within a predetermined distance range from the address of the user and capable of performing the inspection and maintenance of the automobile, and information about the maintenance site searched for is sent to the contact number of the automobile user.

6. An automobile failure prevention support service method as claimed in any one of claim 1, wherein

the maintenance history of the automobile is entered into the automobile management table at a filling station each time the automobile stops for refueling or at a maintenance site at which the maintenance has been performed.

7. An automobile failure prevention support service system for providing support for prevention of automobile failures to users registered with a service center, comprising:

an intercommunication mechanism interlinking the service center, automobile maintenance and repair sites, and the registered users;

a first storage device having a general-purpose table in which, for each automobile model and type, the degrees of deterioration of items such as expendables and oils and automotive parts designated by law as periodic automobile inspection items are recorded, at least in a corresponding relationship to the traveled distance of the automobile;

a second storage device having an automobile management table which, for each user registered with the service, stores data about items such as expendables and oils and automotive parts to be inspected that match the model and type of the user'"'"'s automobile, along with maintenance and repair history thereof;

an input device for inputting the total distance so far traveled by the user'"'"'s automobile and storing data thereof in the automobile management table each time the automobile travels a predetermined distance or each time the automobile undergoes maintenance or inspection at a service factory; and

a determining device which searches the automobile management table based on the stored traveled-distance information and determines whether or not there is any part that needs checking or any item that needs servicing or replacing, wherein

when the determining device determines that there is a part that needs checking or a item that needs servicing or replacing, the determining device notifies the automobile user accordingly.

8. An automobile failure prevention support service system as claimed in claim 7, wherein

the automobile management table also stores information such as the address and contact number of the user, the model name, type, and model year of the automobile, and the name and address of a dealer where the automobile was purchased.

9. An automobile failure prevention support service system as claimed in claim 8, wherein

if there is any part that needs checking or any item that needs servicing or replacing, the determining device searches the automobile management table once again to check whether there is any other part or item for which a checking, servicing, or replacement time is expected to arrive within a predetermined travel distance as counted from current total distance traveled, and sends information including the result of the search to the contact number of the automobile user.

10. An automobile failure prevention support service system as claimed in claim 8, further comprising:

a third storage device having a nationwide maintenance site management table in which information concerning maintenance sites is stored along with information describing automobile inspection and maintenance items and the capability of each individual maintenance site to perform automobile maintenance or repair that matches each automobile model or type, and wherein;

if there is any part that needs checking or any item that needs servicing or replacing in the user'"'"'s automobile, the determining device sends an inquiry to the contact number of the user, inquiring whether the user desires to have the automobile checked and serviced, and

if the user desires to have the automobile checked and serviced, the determining device searches the maintenance site management table for a maintenance site that can perform the needed maintenance or repair, and sends information about the maintenance site searched for to the contact number of the automobile user.

11. An automobile failure prevention support service system as claimed in claim 10, wherein;

if a response is received from the automobile user desiring to have the automobile checked and serviced, the determining device sends a further inquiry to the contact number of the user, inquiring whether the user desires to have the automobile checked and serviced immediately;

if a response is received from the user desiring to have the automobile checked and serviced immediately, the determining device detects the current position of the automobile;

the determining device makes a search through the automobile management table within a predetermined distance range from the current position of the automobile to locate a nearby maintenance site that can perform the inspection and maintenance of the automobile, and sends information about the located maintenance site to the contact number of the automobile user;

if a response is received from the user desiring to have the automobile checked and serviced but not immediately, the determining device searches the maintenance site table based on the address of the user; and

the determining device retrieves information about a maintenance site located within a predetermined distance range from the address of the user and capable of performing the inspection and maintenance of the automobile, and sends the information to the contact number of the automobile user.

12. An automobile failure prevention support service system as claimed in any one of claim 7, wherein

the total distance traveled by the automobile is entered into the automobile management table at a filling station each time the automobile stops for refueling.