Order processing

• US 20050049921A1
• Filed: 08/29/2003
• Published: 03/03/2005
• Est. Priority Date: 08/29/2003
• Status: Abandoned Application

• Current Assignee: Exit41, Inc.
• Original Assignee: Exit41, Inc.
• Inventors: Edwards, Glen, Marchetti, Stephen R., Mancuso, Peter A., Mulhern, Timothy L., Cantwell, Frank, McDonnell, Stephen P., Jones, Thomas O., Hering, Monica M., Tengler, Craig D., Cardinal, John F.
• Application Number:
  US10/652,772
• Publication Number:
  US 20050049921A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G07F 7/00 Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
• CPC Class Codes: G07G 1/0036 Checkout procedures
• CPC Class Codes: G07G 1/14 Systems including one or more distant stations co-operating with a central processing unit data transmission in general H04L; telemetry systems for selectively calling a substation from a main station H04Q9/00

Abstract

In one aspect, an electronic association is maintained between each order received at a place at which goods or services are offered, the goods or services to be delivered at a point in the place, and the association of the order with the delivery place is enabled to be altered between the time when the order is placed and the time when the order is delivered.

Claims

1. A method comprising

maintaining an electronic association between each order received at a place at which goods or services are offered, the goods or services to be delivered at a point in the place, and

enabling the association of the order with the delivery place to be altered between the time when the order is placed and the time when the order is delivered.

2. A method comprising

maintaining an electronic association between each order point from which an order is received and a point at which the order is to be delivered, and

enabling the association of the order point with the delivery point to be altered between the time when the order is placed and the time when the order is delivered.

3. A method comprising

receiving orders for goods or services to be delivered quickly,

automatically determining a mode or point at which each of the orders was originated, and

automatically inferring from the mode or point at which the order was originated, a class of service to be associated with the order.

5. Apparatus comprising

stations in a quick-serve commercial establishment, the stations enabling users to enter orders, check the status of orders, and assemble orders for delivery,

a network interconnecting the stations,

each of the stations comprising storage for data about the orders, and

software to cause copies of the data to be cached at multiple ones of the stations.

6. The apparatus of claim 5 in which each of the stations operates using the cached copies of the data if the station is disconnected from the network.

7. A method comprising

receiving data about sources of telephone calls from a data port of a telephone switch, and

automatically using the data in connection with entry of orders and fulfillment of orders in a place at which goods or services are delivered.

8. A method comprising

accumulating data about characteristics of telephone calls in which orders are received or goods or services that are to be delivered quickly after the orders are received,

associating the data with information about the orders, and

analyzing the data and the information to correlate features of the telephone calls with features of the orders.

9. A method comprising

receiving orders for goods electronically at an order entry point, the orders to be fulfilled by delivery of the goods at a remote delivery point at which the goods are to be quickly prepared in accordance with the orders for delivery to customers at the delivery point.

10. The method of claim 9 in which payment for the orders is received electronically at the order entry point.

11. The method of claim 10 wherein payment for the orders is received by swiping a credit card through a magnetic stripe reader.

12. The method of claim 10 wherein payment for the orders is received by swiping a debit card through a magnetic stripe reader and entering an identifying number in a key pad.

13. The method of claim 10 further comprising setting a magnetic stripe reader at the order point to accept an electronic payment with a payment card and to indicate this ready state to a customer upon receiving the orders at an order point.

14. The method of claim 13 further comprising indicating the ready state of the magnetic stripe reader at the order point to the customer if a previous attempt to make the electronic payment is unsuccessful.

15. Apparatus comprising

call center equipment to enable a call center operator to process incoming orders for goods to be delivered quickly, and

communication equipment to enable the incoming orders to be forwarded to at least two different delivery points, remote from the call center equipment, at which the goods are to be delivered.

35. The method of claim 15 also including capturing the image automatically in response to a change of the state of the order for the customer.

16. A method comprising

receiving an electronic image of a customer, and

associating the electronic image with an order of a customer for goods or services that are to be prepared and delivered quickly to the customer at a delivery location.

17. The method of claim 16 also including displaying the contents of the order with the electronic image.

18. The method of claim 17 also including assembling the order according to the displayed contents.

19. The method of claim 16 in which the electronic image of the customer is captured at the ordering location.

20. The method of claim 16 in which the electronic image of the customer is captured at a location other than the ordering location.

21. The method of claim 16 in which the electronic image of the customer is used to identify the customer in connection with the delivery of the goods or services.

22. The method of claim 16 also including

associating information about the customer with the electronic image of the customer.

23. The method of claim 18 in which the information comprises data useful in automatically determining features of an order for the customer.

24. The method of claim 18 in which the information comprises historical information about orders previously placed by the customer.

25. The method of claim 19 in which the features include the identity of the delivery location.

26. The method of claim 19 in which the features include the nature of the goods and services to be ordered.

27. The method of claim 18 in which the goods or services comprise quick-serve items.

28. The method of claim 22 in which the quick-serve items comprise food.

29. The method of claim 18 in which the electronic image is captured at a quick-serve drive-through ordering station, and the image is used at a delivery station in the vicinity of the drive-through ordering station.

30. The method of claim 18 also including storing the image in connection with the order, and using the image in connection with a subsequent order.

31. The method of claim 18 also including displaying images of customers associated with multiple orders at a point at which the goods or services are to be delivered, the images being displayed in a sequence, and enabling the sequence to be re-ordered to represent a sequence in which the customers are expected to appear at the delivery point.

32. The method of claim 18 also including capturing the electronic image as a still frame of a video sequence of a video capture device.

33. The method of claim 27 in which the video capture device is associated with a security surveillance system.

34. The method of claim 19 in which the electronic image comprises a low-resolution image.

36. Apparatus comprising

a self-service order kiosk at which a customer places an order for goods or services to be prepared and delivered quickly after the order has been placed, and

an image capture device to capture an image of the customer at the kiosk when the order is placed.

37. A method comprising

receiving orders from customers for goods or services to be prepared and delivered quickly to the customers,

receiving information about the context in which the orders have been received, and

prioritizing the orders for delivery based on the contexts.

4. The method of claim 40 in which the association of the class of service with the mode or point at which the order was originated may be changed at any time.

38. The method of claim 37 also including prioritizing the orders also based on the times when the orders were received.

39. The method of claim 37 in which the context comprises the order point from which the order is placed.

40. The method of claim 39 in which the order point comprises one of a drive-through lane, a kiosk, a table, or a play place of a quick-serve restaurant.

41. The method of claim 37 in which each of the orders is marked electronically with a priority.

42. A method comprising

enabling a manager to access a management database of a quick-serve restaurant location remotely through a web interface.

43. A method comprising

obtaining a dynamically changing IP address of a quick-serve restaurant automatically from a server.

44. A method comprising

receiving electronically from an order point, an order of a customer for goods or services to be prepared and delivered quickly to the customer in a commercial establishment,

informing the customer at the order point of an identifier to be displayed at a delivery point in the commercial establishment, the delivery point being different from the order point, and

electronically associating the identifier with the order.

45. A method comprising

receiving at a call center, a call from a customer of a quick-serve restaurant that is remote from the call center,

accepting an order from the customer at the call center, and

electronically communicating information about the order to the restaurant to cause the order to be fulfilled at the restaurant.

46. A method comprising

a customer in a restaurant placing an order by speaking with an order taker by telephone, and

the order taker entering the order into a user interface of an order management system.

47. Apparatus comprising

an image capture device to capture an image of a customer in an automobile at an order point of a drive-through lane of a quick-serve restaurant, and

software to associate the image with an order placed by the customer at the order point.