Process for managing subscription service purchases

• US 20050049932A1
• Filed: 09/03/2003
• Published: 03/03/2005
• Est. Priority Date: 09/03/2003
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Ramirez, Christopher W., Howell, James A. Jr.
• Application Number:
  US10/654,387
• Publication Number:
  US 20050049932A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

A system for enabling configuration of an information handling system which includes a configurator, a service activation module, and a subscription services management module. The configurator configures an information handling system with options selected according to user input. The service activation module enables a user to activate a service and the subscription services management module links information relating to an information handling system order with information relating to a service order.

Claims

1. A system for enabling configuration of an information handling system comprising:

a configurator, the configurator configuring an information handling system with options selected according to user input;

a service activation module, the service activation module enabling a user to activate a service; and

,

a subscription services management module, the subscription services management module linking information relating to an information handling system order with information relating to a service order.

2. The system of claim 1 further comprising:

a registration only option, the registration only option linking information relating to the service order with manufacturer identification information.

3. The system of claim 1 wherein:

the subscription services management module includes functionality for canceling the service order corresponding to a particular information handling system order.

4. The system of claim 3 wherein:

the subscription services management module automatically generates a cancellation request to a service provider if a corresponding information handling system order is canceled.

5. The system of claim 1 wherein:

the subscription services management module generates a services qualification request for a customer, the services qualification request determining whether a customer is qualified to subscribe to a particular service.

6. The system of claim 5 wherein:

the services qualification request is processed substantially simultaneously with the configuring the information handling system.

7. The system of claim 1 wherein:

the configurator and the service activation module provide a customer with a consistent customer experience.

8. A method of enabling configuration of an information handling system comprising:

configuring an information handling system with options selected according to user input;

enabling a user to activate a service; and

linking information relating to an information handling system order with information relating to a service order.

9. The method of claim 8 further comprising:

providing a registration only option, the registration only option linking information relating to the service order with manufacturer identification information.

10. The method of claim 8 further comprising:

canceling the service order corresponding to the information handling system order if a corresponding information handling system order is not completed.

11. The method of claim 8 further comprising:

automatically generating a cancellation request to a service provider if the corresponding information handling system order is canceled.

12. The method of claim 8 further comprising:

generating a services qualification request for a customer, the services qualification request determining whether a customer is qualified to subscribe to a particular service.

13. The method of claim 12 wherein:

the services qualification request is processed substantially simultaneously with the configuring the information handling system.

14. The method of claim 8 further comprising:

providing the customer with a consistent customer experience during the configuring and the enabling.

15. An on-line store for enabling configuration of an information handling system comprising:

means for configuring a system with options selected according to user input;

means for enabling a user to activate a service; and

means for linking information relating to a system order with information relating to a service order.

16. The on-line store of claim 15 further comprising:

means for providing a registration only option, the registration only option linking information relating to the service order with manufacturer identification information.

17. The on-line store of claim 15 further comprising:

means for canceling the service order corresponding to the information handling system order if a corresponding information handling system order is not completed.

18. The on-line store of claim 17 further comprising:

means for automatically generating a cancellation request to a service provider if the corresponding information handling system order is canceled.

19. The on-line store of claim 15 further comprising:

means for generating a services qualification request for a customer, the services qualification request determining whether a customer is qualified to subscribe to a particular service.

20. The on-line store of claim 19 wherein:

the services qualification request is processed substantially simultaneously with the configuring the information handling system.

21. The on-line store of claim 15 further comprising:

means for providing the customer with a consistent customer experience during the configuring and the enabling.