Issue tracking systems and methods

• US 20050050210A1
• Filed: 08/28/2003
• Published: 03/03/2005
• Est. Priority Date: 08/28/2003
• Status: Abandoned Application

• Current Assignee: Agilent Technologies, Inc.
• Original Assignee: Agilent Technologies, Inc.
• Inventors: Kennedy, Douglas Mark
• Application Number:
  US10/650,394
• Publication Number:
  US 20050050210A1
• Time in Patent Office: Days
• US Class Current: 709/229
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

An issue tracking system and method are disclosed. An embodiment comprises providing a log-in page to log-in a user, receiving user information from the user in the log-in page, providing one of a plurality of interface pages to process an issue, said interface page has a configuration corresponding to a predetermined access level of the user, providing an issue record, and providing an embedded uniform resource locator of the issue record.

Claims

1. A method for tracking issues, comprising:

providing a log-in page to log-in a user;

receiving user information from the user in the log-in page;

providing one of a plurality of interface pages to process an issue, wherein the interface page has a configuration corresponding to a predetermined access level of the user;

providing an issue record; and

providing an embedded uniform resource locator of the issue record.

2. The method of claim 1, further comprising, responsive to receiving the user information, providing a last requested page from a prior log-in by the user.

3. The method of claim 1, wherein providing one of a plurality of interface pages to process an issue, the processing comprises at least one of viewing the issue, submitting the issue, assigning the issue, resolving the issue, closing the issue, modifying the issue, providing metrics of the issue, and assigning user responsibility for the processing of the issue.

4. The method of claim 3, wherein viewing the issue further comprises sorting the issue by at least one of average severity, a person who submitted the issue, submission date, issue identification number, by state of the issue, and by owner of the issue.

5. The method of claim 1, wherein providing one of a plurality of interface pages to process an issue, the processing corresponds to at least one of a plurality of projects.

6. The method of claim 1, wherein providing one of a plurality of interface pages comprises providing uniform resource locators for at least one of the plurality of interface pages.

7. The method of claim 1, wherein providing one of a plurality of interface pages comprises providing uniform resource locators for pages corresponding to selectable icons disposed in the one of a plurality of interface pages.

8. The method of claim 1, wherein providing one of a plurality of interface pages comprises providing at least one of a tabulated display and a graphical display of metrics corresponding to the issue.

9. The method of claim 8, wherein the graphical display of metrics of the issue can be provided as a function of area corresponding to the issue, a version of the issue, a state of the issue, date of occurrence of the issue, method of resolution of the issue, calculated severity of the issue, project members, and project.

10. The method of claim 1, further comprising providing a printer-friendly version of the interface page.

11. The method of claim 1, farther comprising calculating and displaying percentage of open issues, percentage of closed issues, percentage of resolved issues, totals, site usage, and average open severity.

12. The method of claim 1, further comprising providing a history of the processing of the issue.

13. The method of claim 1, further comprising providing an email notification to predetermined users in response to processing the issue, wherein the email notification comprises an embedded uniform resource locator of the issue record.

14. The method of claim 1, further comprising postponing the processing of the issue, duplicating the issue record, forwarding the issue record, and deleting the issue record.

15. A system for tracking issues, comprising:

a processor configured to provide a log-in page to log-in a user, said processor configured to receive user information from the user in the log-in page, said processor configured to provide one of a plurality of interface pages to process an issue, said interface page has a configuration corresponding to a predetermined access level of the user, said processor configured to process an issue, said processor configured to provide an issue record, said processor configured to provide an embedded uniform resource locator of the issue record.

16. The system of claim 15, wherein the processor is configured to provide the last requested page from a prior log-in by the user.

17. The system of claim 15, wherein the processor is configured to provide at least one of a view issue page, a submit issue page, an assign issue page, a resolve issue page, a close issue page, a modify issue page, a graphical display of the issue, a tabulation display of the issue, and a project page.

18. The system of claim 15, wherein the processor is configured to sort the one of the plurality of interface pages by at least one of average severity, a person who submitted the issue, submission date, issue identification number, by state of the issue, and by owner of the issue.

19. The system of claim 15, wherein the processor is configured to process issues for a plurality of projects.

20. The system of claim 15, wherein the processor is configured to provide a uniform resource locator for at least one of the plurality of interface pages.

21. The system of claim 15, wherein the processor is configured to provide uniform resource locators for pages corresponding to selectable icons disposed in the one of a plurality of interface pages.

22. The system of claim 15, wherein the processor is configured to provide at least one of a tabulated display and a graphical display of metrics corresponding to the issue.

23. The system of claim 22, wherein the processor is configured to provide the graphical display of metrics of the issue as a function of at least one of an area corresponding to the issue, a version of the issue, a state of the issue, date of occurrence of the issue, method of resolution of the issue, calculated severity of the issue, project members, and a project.

24. The system of claim 15, wherein the processor is configured to provide a printer-friendly version of the interface page.

25. The system of claim 15, wherein the processor is configured to calculate and display percentage of open issues, percentage of closed issues, percentage of resolved issues, totals, site usage, and average open severity.

26. The system of claim 15, wherein the processor is configured to provide a history of the processing of the issue.

27. The system of claim 15, wherein the processor is configured to provide an email notification to predetermined users in response to processing the issue, wherein the email notification comprises an embedded uniform resource locator of the issue record.

28. The system of claim 15, wherein the processor is configured to at least one of postpone the processing of the issue, duplicate the issue record, forward the issue record, and delete the issue record.

29. The system of claim 15, wherein the processor is configured with software in memory.

30. The system of claim 15, wherein the processor is configured with hardware.

31. A system for tracking issues, comprising:

means for providing a log-in page to log-in a user;

means for receiving user information from the user in the log-in page;

means for providing one of a plurality of interface pages to process an issue, said interface page has a configuration corresponding to a predetermined access level of the user;

means for providing an issue record; and

means for providing an embedded uniform resource locator of the issue record.

32. The system of claim 31, wherein the means for providing a log-in page, means for receiving user information, means for providing one of a plurality of interface pages to process an issue, means for providing an issue record, and means for providing an embedded uniform resource locator of the issue record is implemented with a processor configured with software.

33. The system of claim 31, wherein the means for providing a log-in page, means for receiving user information, means for providing one of a plurality of interface pages to process an issue, means for providing an issue record, and means for providing an embedded uniform resource locator of the issue record is implemented with a processor configured with hardware.