Method and system for information lifecycle management

• US 20050055211A1
• Filed: 07/01/2004
• Published: 03/10/2005
• Est. Priority Date: 09/05/2003
• Status: Active Grant

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Claudatos, Christopher Hercules, Andruss, William Dale, Leetch, Bruce David, Porter, Jeffrey Keith
• Granted Patent: US 7,499,531 B2
• Time in Patent Office: Days
• US Class Current: 704/270
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method, article of manufacture, and apparatus for managing a lifecycle of an auditory communication is disclosed. In an embodiment, this comprises receiving an auditory communication with associated data representing identified keywords in the communication and call transport information. A date for a disposition of the communication is determined from a portion of the identified keywords, a portion of the call transport information, or a portion of the policies invoked. The communication is associated with the date(s).

Claims

1. A method of managing a lifecycle of an auditory communication having associated data representing identified keywords and call transport information, comprising:

determining, from at least one of a portion of the identified keywords or a portion of the call transport information, a date for a disposition of the communication; and

associating the communication with the date.

2. The method as recited in claim 1, further comprising associating the communication with data indicating the disposition to be made.

3. The method as recited in claim 2, wherein the disposition to be made is determined from at least one of the identified keywords or call transport information.

4. The method as recited in claim 3, further comprising storing the date with the associated data.

5. The method as recited in claim 4, further comprising storing the communication on a first storage device.

6. The method as recited in claim 4, wherein the associated data is stored on a second storage device.

7. The method as recited in claim 5, further comprising retrieving the communication and associated data, determining the disposition to be made, and acting in accordance with the disposition when the date has been reached.

8. The method as recited in claim 7, wherein the date is an expiration date and the disposition includes deletion of the communication.

9. The method as recited in claim 7, wherein the disposition includes storing the communication on a third storage device.

10. The method as recited in claim 9, wherein the third storage device comprises at least one of a group comprising read-only media, tape, and optical device.

11. A method of managing a lifecycle of an auditory communication having associated data representing invoked policies, comprising:

determining, from at least one of the invoked policies, a date for a disposition of the communication; and

associating the communication with the date.

12. The method as recited in claim 11, further comprising associating the stored communication with data indicating keywords present in the communication.

13. The method as recited in claim 12, further comprising associating the communication with data indicating call transport information.

14. The method as recited in claim 13, wherein the disposition to be made is determined from at least one of the invoked policies, at least one of the identified keywords, or at least a portion of the data indicating call transport information.

15. The method as recited in claim 14, further comprising storing the date with the associated data.

16. A system for managing a lifecycle of an auditory communication having associated data representing identified keywords and call transport information, comprising a first storage device and configured to:

determine, from at least one of a portion of the identified keywords or a portion of the call transport information, a date for a disposition of the communication;

associate the communication with the date; and

store the date of disposition on the first storage device.

17. The system as recited in claim 16, wherein the communication is stored on a second storage device.

18. The system as recited in claim 17, further configured to act on the disposition when the date has been reached.

19. The system as recited in claim 18, wherein the disposition includes deletion, and further configured to remove the stored communication from the second storage device.

20. A computer program product for managing a lifecycle of an auditory communication having associated data representing identified keywords and call transport information, comprising a computer usable medium having machine readable code embodied therein for:

determining, from at least one of a portion of the identified keywords or a portion of the call transport information, a date for a disposition of the communication; and

associating the communication with the date.