Method and implementation for real time retail

• US 20050055223A1
• Filed: 09/04/2003
• Published: 03/10/2005
• Est. Priority Date: 09/04/2003
• Status: Abandoned Application

• Current Assignee: Mass Personalization IP Associates LLC
• Original Assignee: Mass Personalization IP Associates LLC
• Inventors: Khosla, Rajesh
• Application Number:
  US10/654,843
• Publication Number:
  US 20050055223A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety

Abstract

A method and implementation of retail management is presently disclosed. An arrangement is provided in which information is obtained on one or more status indicators of a retail sales establishment. An arrangement is provided for dispatching a message to sales personnel of the retail sales establishment in connection with the status indicator, so as to solicit a response following the status indicator.

Claims

1. A method of retail management comprising the steps of:

obtaining information on at least one status indicator of a retail sales establishment;

dispatching a message to sales personnel of the retail sales establishment in connection with the at least one status indicator; and

responding to the at least one status indicator.

2. The method of claim 1 wherein the step of obtaining information on at least one status indicator comprises visually monitoring at least one location in the retail establishment.

3. The method of claim 2 wherein the step of visually monitoring comprises monitoring at least one of a potential customer and the sales personnel.

4. The method of claim 3 wherein the step of visually monitoring comprises monitoring a plurality of locations in the retail establishment so as to correlate positions of at least one of the potential customer and the sales personnel.

5. The method of claim 4 wherein the step of dispatching a message comprises altering the sales personnel to presence of the potential customer, wherein the step of responding comprises approaching the potential customer by the sales personnel.

6. The method of claim 4 wherein the step of visually monitoring further comprises compiling statistical data of the positions of at least one of the potential customer and the sales personnel.

7. The method of claim 2 wherein the step of visually monitoring comprises monitoring at least one of merchandise items and a surrounding merchandise area, to determine a sub-optimal display condition, wherein the step of dispatching a message comprises alerting sales personnel to the sub-optimal display condition, and the step of responding comprises correcting the sub-optimal condition.

8. The method of claim 7 wherein the sub-optimal condition is selected from a group comprising:

disorder among merchandise items;

depletion of merchandise; and

spills and messes in a display area.

9. The method of claim 1 wherein the step of obtaining information on at least one status indicator comprises receiving data from a sensor configured to detect a predetermined condition.

10. The method of claim 9 wherein the sensor is configured to detect a fault condition in at least one power-operated merchandise display item, wherein the step of dispatching a message comprises alerting sales personnel to the fault condition, and wherein the step of responding correcting the fault condition.

11. The method of claim 9 wherein the sensor is configured to detect the entry of a potential customer into the retail establishment.

12. The method of claim 11 wherein the sensor is a visual sensor configured to detect a visual property of a garment of the potential customer.

13. The method of claim 1 wherein the step of dispatching a message comprises actuating an audio attention device selected from a group comprising:

an attention tone;

an attention code; and

a verbal message.

14. The method of claim 1 wherein the step of dispatching a message comprises actuating a visual attention device selected from a group comprising:

an alphanumeric message display; and

an indicator for displaying at least one of a color;

a configuration, and a timed sequence of indicia.

15. The method of claim 1 further comprising a step of monitoring at least one sales indicator of the retail sales establishment, and correlating the step of monitoring to the step of obtaining information on at least one status indicator of a retail sales establishment, so as to improve the sales indicator.

16. A retail management network comprising:

an implementation for obtaining information on at least one status indicator of a retail sales establishment;

an implementation for dispatching a message to sales personnel of the retail sales establishment in connection with the at least one status indicator, so as to enable sales personnel to respond to the at least one status indicator.

17. The network of claim 16 wherein the implementation for obtaining information on the at least one status indicator comprises at least one visual monitor for at least one location in the retail establishment.

18. The network of claim 17 wherein the at least one visual monitor is part of a control system for a plurality of locations in the retail establishment so as to correlate positions of at least one of the potential customer and the sales personnel.

19. The network of claim 18 wherein the control system includes a wireless transponder worn by the sales personnel, for communicating the position of the sales personnel to monitor system.

20. The network of claim 18 wherein the control system further comprises an implementation for compiling statistical data of the positions of the at least one of the potential customer and the sales personnel.

21. The network of claim 17 wherein the at least one visual monitor is configured to monitor at least one of merchandise items and a surrounding merchandise area, to determine a sub-optimal display condition, wherein the implementation for dispatching a message comprises an alert component for alerting sales personnel to the sub-optimal display condition, so as to enable correcting the sub-optimal condition.

22. The network of claim 21 wherein the sub-optimal condition is selected from a group comprising:

disorder among merchandise items;

depletion of merchandise; and

spills and messes in a display area.

23. The network of claim 16 wherein the implementation for obtaining information on at least one status indicator comprises a sensor configured to detect a predetermined condition.

24. The network of claim 23 wherein the sensor is configured to detect a fault condition in at least one power-operated merchandise display item, and wherein the sensor interfaces with the implementation for dispatching a message to alert sales personnel to the fault condition.

25. The network of claim 23 wherein the sensor is configured to detect the entry of a potential customer into the retail establishment.

26. The network of claim 25 wherein the sensor is a visual sensor configured to detect a visual property of a garment of the potential customer.

27. The network of claim 16 wherein the implementation for dispatching a message comprises an audio attention device, actuable to produce an audio attention signal selected from a group comprising:

an attention tone;

an attention code; and

a verbal message.

28. The network of claim 16 wherein the implementation for dispatching a message comprises a visual attention device actuable to produce a visual attention signal selected from a group comprising:

an alphanumeric message display; and

an indicator for displaying at least one of a color;

a configuration, and a timed sequence of indicia.

29. The network of claim 16 wherein the implementation for dispatching a message comprises a wireless device worn by the sales personnel, selected from a group comprising:

an earphone;

a pager;

a cellular phone; and

a personal digital assistant.

30. The network of claim 16 further comprising a monitoring system including a monitoring implementation for monitoring at least one sales indicator of the retail sales establishment, and a correlation implementation for correlating an output from the monitoring implementation with an output of the implementation for obtaining information on at least one status indicator of a retail sales establishment, so as to improve the sales indicator.

31. The network of claim 30 wherein the monitoring implementation is interfaced with a cash register system that indicates types and numbers of merchandise items sold within a predetermined period.