Method of providing internet-based expert diagnosis and analysis to consumer inquiries
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1. A method of providing internet-based expert diagnosis and analysis to consumer inquiries comprising a plurality of expert help categories, an information collection dialog presented to the consumer, a facility for experts to respond to consumer inquiries and a facility for consumers to manager expert responses.
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Abstract
This invention discloses a method of providing expert diagnosis and analysis to consumer inquiries via the internet. This method optimizes the consumer and expert interaction by profiling the consumer in advance of the initial expert interaction through a dynamic question and answer session and by optimizing the tools used by the expert to respond to consumer inquiries.
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9 Claims
- 1. A method of providing internet-based expert diagnosis and analysis to consumer inquiries comprising a plurality of expert help categories, an information collection dialog presented to the consumer, a facility for experts to respond to consumer inquiries and a facility for consumers to manager expert responses.
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