Intelligent email detection and auto replay email technique
First Claim
1. A method of processing incoming emails, the method comprising:
- receiving an incoming email;
determining whether the incoming email requires a response; and
after determining that the incoming email requires a response, generating an auto reply email to the incoming email;
wherein the incoming email is processed to determine characteristics of the auto reply email.
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Accused Products
Abstract
An intelligent email detection and auto reply email tool is disclosed. A method includes receiving an incoming email, determining whether the incoming email requires a response; and after determining that the incoming email requires a response, generating an auto reply email to the incoming email, wherein the incoming email is processed to determine characteristics of the auto reply email. Email sent to customers can have a no-reply origination address and control identifiers that then are recognized on incoming replies. The control identifiers can include such information as application information that identifies an application that generated the email (billing, marketing, order confirmation), region information, and an auto reply email count. The auto reply email can be associated with a web-based customer feedback tool including, for example, a dynamic web page that directly intelligently interlinks the customer to a web based email feedback system.
74 Citations
43 Claims
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1. A method of processing incoming emails, the method comprising:
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receiving an incoming email;
determining whether the incoming email requires a response; and
after determining that the incoming email requires a response, generating an auto reply email to the incoming email;
wherein the incoming email is processed to determine characteristics of the auto reply email. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. An apparatus comprising:
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an input port for receiving incoming emails addressed to a specified address;
a filter configured to filter the incoming emails to identify an incoming email requiring a response; and
an auto reply email tool configured to receive the incoming email requiring a response and to generate an auto reply email;
wherein the incoming email is processed to determine characteristics of the auto reply email. - View Dependent Claims (30, 31, 32, 33, 34, 35)
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36. A system comprising:
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a customer feedback tool;
an email auto reply email component configured to;
receive incoming email; and
generate an auto reply email to the incoming email;
wherein the auto reply email links a sender of the incoming email to the customer feedback tool. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43)
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Specification