Method and apparatus for routing a communication to a user based on a predicted presence
First Claim
1. A method for routing a communication to a user, said method comprising the step of:
- receiving a communication destined for said user; and
routing said communication to said user based on a predicted presence of said user at one or more communication devices.
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Abstract
A method and apparatus are provided for analyzing a user'"'"'s communication activity to determine presence patterns at one or more communication devices. A user'"'"'s presence at one or more communication devices is monitored over time to detect at least one pattern of behavior indicating that a user is likely to be present at a given communication device during a particular time interval. Once a presence pattern is detected, a call that is destined for the user during the associated time interval can be automatically routed to the user at the given communication device. As a transition between each presence pattern is reached, i.e., when the user changes locations or devices, the probability of the user being present on one device decreases while the probability of the user being present on another device increases. According to another aspect of the present invention, the presence call processor can optionally send messages to multiple devices during these transitional times to ensure that the call is received by the intended recipient.
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Citations
21 Claims
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1. A method for routing a communication to a user, said method comprising the step of:
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receiving a communication destined for said user; and
routing said communication to said user based on a predicted presence of said user at one or more communication devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for determining a presence pattern of a user at one or more communication devices, said method comprising the step of:
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monitoring a presence of a user at one or more communication devices; and
detecting at least one pattern of behavior indicating that a user is likely to be present at a given communication device during a particular time interval. - View Dependent Claims (11, 12)
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13. A system for routing a communication to a user, said system comprising:
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a memory; and
at least one processor, coupled to the memory, operative to;
receive a communication destined for said user; and
route said communication to said user based on a predicted presence of said user at one or more communication devices. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21)
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Specification