Real-time SLA impact analysis
First Claim
1. A method for performing a real-time service level agreement (SLA) impact analysis, the method comprising the steps of:
- detecting an event arising from a specific resource;
determining whether based upon said event said specific resource cannot perform adequately to meet a term within an SLA which directly implicates said specific resource; and
, further determining whether based upon said event said specific resource inhibits another resource from performing adequately to meet a term within said SLA which does not directly implicate said specific resource, but directly implicates said another resource.
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Accused Products
Abstract
A system, method and apparatus for performing a real-time service level agreement (SLA) impact analysis. In the system of the invention, a service level manager can be programmed to establish a plurality of SLAs directly implicating selected resources. A relationship database further can be configured for coupling to one or more management applications programmed to manage the selected resources. Finally, a modeling and evaluation system can be communicatively coupled to the relationship database and the service level manager and programmed to perform a real-time SLA impact analysis based both upon resources directly implicated by the SLAs and also upon resources which are related to the resources directly implicated by the SLAs.
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Citations
11 Claims
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1. A method for performing a real-time service level agreement (SLA) impact analysis, the method comprising the steps of:
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detecting an event arising from a specific resource;
determining whether based upon said event said specific resource cannot perform adequately to meet a term within an SLA which directly implicates said specific resource; and
,further determining whether based upon said event said specific resource inhibits another resource from performing adequately to meet a term within said SLA which does not directly implicate said specific resource, but directly implicates said another resource. - View Dependent Claims (2, 3)
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4. A system of performing a real-time service level agreement (SLA) impact analysis comprising:
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a service level manager programmed to establish a plurality of SLAs directly implicating selected resources;
a relationship database configured for coupling to a plurality of management applications programmed to manage said selected resources; and
,a modeling and evaluation system communicatively coupled to said relationship database and said service level manager and programmed to perform a real-time SLA impact analysis based both upon resources directly implicated by said SLAs and also upon resources which are related to said resources directly implicated by said SLAs. - View Dependent Claims (5, 6, 7)
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8. A machine readable storage having stored thereon a computer program for performing a real-time service level agreement (SLA) impact analysis, the computer program comprising a routine set of instructions for causing the machine to perform the steps of:
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detecting an event arising from a specific resource;
determining whether based upon said event said specific resource cannot perform adequately to meet a term within an SLA which directly implicates said specific resource; and
,further determining whether based upon said event said specific resource inhibits another resource from performing adequately to meet a term within said SLA which does not directly implicate said specific resource, but directly implicates said another resource. - View Dependent Claims (9, 10)
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11. A method for assessing the impact of an indirectly implicated resource within an service level agreement (SLA) in real time, the method comprising the steps of:
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establishing an SLA directly implicating a performance level for an underlying resource;
noting at least one resource upon which said underlying resource depends;
receiving an event arising from said at least one resource;
determining whether said event affects said underlying resource in meeting said performance level; and
,if said event prevents said underlying resource from meeting said performance level, generating a notification specifying an impact of said event upon said SLA.
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Specification