Internet controlled telephone system

• US 20050074104A1
• Filed: 11/17/2004
• Published: 04/07/2005
• Est. Priority Date: 03/07/1997
• Status: Active Grant

• Current Assignee: Web Telephony LLC
• Original Assignee: Web Telephony LLC
• Inventors: Swartz, Robert
• Granted Patent: US 7,486,664 B2
• Time in Patent Office: Days
• US Class Current: 379/142.80
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems

Abstract

An Internet controlled telephony system employing a host services processor connected to a subscriber via the Internet and further connected to the public switched telephone system (PSTN). The subscriber employs a web interface to populate a database with preference data which is used by the host services processor to handle incoming calls and establish outgoing telephone connections in accordance with the preference data provided by the subscriber. Incoming calls to a telephone number assigned to the subscriber may be automatically forwarded to any telephone number specified by the preference data. The subscriber may also use the web interface to specify whether call waiting is to be activated, to screen or reroute calls from designated numbers, for recording voice mail messages in designated voice mailboxes, for selectively playing back voice mail messages via the web interface or for forwarding voice mail as an email attachment, for handling incoming fax transmissions using character recognition and email attachment functions, and for automatically paging the subscriber when incoming voice mail, fax or email messages are received, all in accordance with the preference data supplied by the subscriber using the web interface. Outgoing connections and conference calls may be initiated using the web interface, and the subscriber may block the operation of caller identification functions. Call progress information may be visually displayed to the subscriber during calls by transmitting web pages from the host services computer to the subscriber'"'"'s web browser.

Claims

1. A telephone communications system for providing telephone services to a subscriber via the Internet comprising, in combination,

a host services computer connected to the Internet,

a subscriber computer accessible to said subscriber connected to the Internet at a location remote from said host services computer,

call processing apparatus connected to said host services computer,

a plurality of telephone lines connecting said call processing apparatus to the public switched telephone network, a particular one of said lines being associated with a particular telephone number assigned to said subscriber,

a gateway connectable between at least said particular one of said telephone lines and the Internet for transforming voice signals from said public switched telephone into packetized signals for transmission via the Internet using the Internet Protocol and for transforming packetized signals received from the Internet using the Internet Protocol into voice signals for transmission via the public switched telephone network,

said call processing apparatus including means for receiving an incoming telephone call directed to said particular telephone number via said particular subscriber line and connecting said incoming call to said subscriber via said particular one of said lines, said gateway and the Internet to said subscriber computer.

2. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 1 wherein said host services computer further includes data storage means for storing preference values which are accessed by said call processing apparatus to customize the manner in which telephone calls are handled on behalf of said subscriber.

3. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 2 further including a web server coupled to said data storage means and accessible to said subscriber via the Internet for displaying said preference data to said subscriber and for modifying said preference data at the request of said subscriber.

4. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 3 further including a voice mail storage facility coupled to said call processing apparatus for storing voice mail messages transmitted to said subscriber.

5. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 4 wherein said web server provides a voice mail web interface to said subscriber for displaying information from said voice mail storage facility to said subscriber and for accepting commands from said subscriber for controlling said voice mail storage facility using a web browser program executed by said subscriber computer.

6. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 5 wherein said voice mail web interface accepts voice mail playback commands from said subscriber to control the playback of voice mail messages for said subscriber via the Internet.

7. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 5 wherein said voice mail web interface displays information describing at least selected ones of said voice mail messages transmitted to said subscriber.

8. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 5 wherein said voice mail storage facility stores said voice mail messages as recorded audio files.

9. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 8 wherein said voice mail web interface accepts commands from said subscriber for transmitting at least a selected one of said audio recording files via the Internet for storage at said subscriber computer.

10. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 8 wherein said voice mail web interface accepts commands from said subscriber for transmitting at least a selected one of said audio recording files as an email attachment or link address to a destination email address designated by said subscriber.

11. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 8 wherein said voice mail web interface accepts commands from said subscriber for altering the greeting message played to a caller who is connected to said voice mail storage facility.

12. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 5 wherein said voice mail web interface accepts commands from said subscriber for displaying a listing of undeleted voice mail messages stored in said voice mail storage facility.

13. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 12 wherein said listing displays the date and time each of said undeleted voice mail message was recorded and the identification of the caller.

14. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 5 wherein said voice mail web interface includes means for establishing a plurality of different voice mailboxes.

15. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 14 wherein each of said voice mailboxes is designated by a name specified by said subscriber.

16. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 2 wherein said host services computer further provides an Internet server interface to said subscriber which enables said subscriber to display and edit said preference values via the Internet using a program executed by said subscriber computer to thereby customize the manner in which telephone calls are handled on behalf of said subscriber.

17. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 2 further comprising the step of employing said call processing apparatus to forward said incoming calls via said public switched telephone network to an alternative destination telephone number as specified by said preference data.

18. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 1 further including a voice mail storage facility coupled to said call processing apparatus for storing voice mail messages transmitted to said subscriber via said public switched telephone network or via the Internet.

19. A telephone communications system for providing telephone services to a subscriber via the Internet as set forth in claim 18 wherein said voice mail storage facility may be accessed by said subscriber via either said public switched telephone network or the Internet.

20. The method of processing telephone calls on behalf of a subscriber which comprises, in combination, the steps of:

employing a cable modem or other network connection to connecting a subscriber computer to a digital Internet Protocol transmission network at an Internet Protocol address assigned to said subscriber computer,

at a host services location remote from said subscriber location, connecting call processing apparatus to the public switched telephone network via a plurality of subscriber lines, including a specific subscriber line for receiving an incoming call directed to a specific telephone number assigned for the exclusive use of said subscriber,

employing a gateway connected between said specific subscriber line and said Internet Protocol transmission network for establishing an Internet Protocol voice connection using IP telephony between said specific subscriber line and said subscriber computer via said Internet Protocol transmission network, and

employing said call processing apparatus and said gateway to forward said incoming call to said subscriber computer via said Internet Protocol voice connection to establish a working two-way voice connection via said Internet Protocol voice connection and said specific subscriber line.

21. The method of processing telephone calls on behalf of a subscriber as set forth in claim 20 further including the step of employing a client program that executes on said subscriber computer to display, edit and store preference data in a network server accessible to said call processing apparatus, said preference data defining the manner in which said subscriber desires to have telephone calls processed by said call processing apparatus.

22. The method of processing telephone calls on behalf of a subscriber as set forth in claim 21 further comprising the step of employing said call processing apparatus to forward said incoming calls via said public switched telephone network to an alternative destination telephone number as specified by said preference data.

23. The method of processing telephone calls on behalf of a subscriber as set forth in claim 21 wherein said gateway digitizes voice signals from said specific subscriber line to form digital voice signals, compresses and packetizes said digital voice signals to form Internet Protocol packets, and transmits said packets via said Internet Protocol transmission network to said subscriber computer.

24. The method of processing telephone calls on behalf of a subscriber as set forth in claim 23 wherein said gateway receives Internet Protocol packet signals from said subscriber computer via said Internet Protocol transmission network and transforms said packet signals into voice signals which are transmitted via said specific subscriber line to the public switched telephone network

25. The method of processing telephone calls on behalf of a subscriber as set forth in claim 24 further including a voice mail storage facility coupled to said call processing apparatus for storing voice mail messages transmitted to said subscriber.

26. The method of processing telephone calls on behalf of a subscriber as set forth in claim 25 wherein said client program displays information describing at least selected ones of said voice mail messages transmitted to said subscriber.

27. The method of processing telephone calls on behalf of a subscriber as set forth in claim 21 wherein said preference data includes phone book data entries at least some of which identify a specific party by name and further specify the phone number of said specific party.

28. The method of processing telephone calls on behalf of a subscriber as set forth in claim 27 wherein said web server further stores phone book data which identify a particular party by name and further specify a network address on said Internet Protocol transmission network for said particular party.

29. The method of processing telephone calls on behalf of a subscriber as set forth in claim 28 wherein said network address for said particular party is an email address.