Integrated personal call management system

• US 20050074109A1
• Filed: 09/24/2004
• Published: 04/07/2005
• Est. Priority Date: 10/01/2003
• Status: Abandoned Application

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Karam, Gerald M., Henderson, Donnie, Hanson, Karrie J., Smith, Thomas M., Purdy, Kermit Hal
• Application Number:
  US10/949,268
• Publication Number:
  US 20050074109A1
• Time in Patent Office: Days
• US Class Current: 379/207.40
• CPC Class Codes: H04M 2203/306 Prerecordings to be used during a voice call
• CPC Class Codes: H04M 2203/4527 Voicemail attached to other kind of message
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/1255 where the switching fabric and the switching logic are decomposed such as in Media Gateway Control
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables
• CPC Class Codes: H04M 7/1295 Details of dual tone multiple frequency signalling

Abstract

The present invention provides system and a method for managing calls from at least one calling party to at least one called party. The method includes intercepting an incoming call from the calling party designated to arrive at the called party'"'"'s telephone when it is busy or does not answer. Information received from the caller, such as a message, is processed according to profile instructions provisioned by the called party. The profile instructions include instructions regarding storing the call information, sending the call information to a specified address, or a combination thereof. Preferably, the call information includes a call log within which is embedded one or more interfaces to: an audio file representation of a message from a caller, a click-to-dial service, a telephone directory service, or a personal address book of the called party.

Claims

1. A method for managing calls from at least one calling party to at least one called party, the method comprising:

receiving an incoming call from the calling party designated to arrive at least at one end device of the called party;

retrieving profile information associated with the called party when said called party'"'"'s end device is busy or does not answer;

processing call information from said calling party based on the profile information or wherein the profile information includes instructions regarding storing the call information, or sending the call information to an address specified by the called party, or combinations thereof.

2. The method of claim 1, wherein the address specified by the called party is selected from the group consisting of electronic mail address, fax address, page address, web address and combinations thereof.

3. The method of claim 2, wherein the address specified by the called party is an electronic mail address, and wherein the call information is sent as an attachment to said electronic mail address.

4. The method of claim 1, further comprising sending a notification to the called party that call information has been received from a calling party.

5. The method of claim 4, wherein the notification is sent in an email or page.

6. The method of claim 1, wherein said call information sent to the called party includes a call log.

7. The method of claim 6, wherein the call log includes at least one of the group consisting of date, time, caller identification and telephone number for each received call.

8. The method of claim 6, further comprising presenting to the called party an interface to an audio file representation of the call information from a calling party.

9. The method of claim 8, wherein the audio file representation is embedded in the call log.

10. The method of claim 6, further comprising presenting to the called party in the call log an interface to a click-to-dial telephone service.

11. The method of claim 6, further comprising presenting to the called party in the call log an interface to a telephone directory service, wherein said service includes additional information about one or more of the calling parties.

12. The method of claim 6, further comprising presenting to the called party in the call log an interface to a personal address book of the called party, wherein said address book includes additional information about one or more of the calling parties.

13. The method of claim 1, further comprising receiving a request from the called party to retrieve the stored call information.

14. The method of claim 1, wherein the profile information further includes services subscribed to by the called party.

15. The method of claim 1, wherein the profile information further includes information on number of rings required prior to receiving the incoming call.

16. The method of claim 1, wherein the profile information further includes a greeting selected by the called party.

17. The method of claim 1, further comprising receiving from the called party a request to query the profile information.

18. The method of claim 1, further comprising receiving from the called party a request to change the profile information.

19. The method of claim 18, further comprising editing the profile information based on the request to change the profile information.

20. A system for managing calls from at least one calling party to at least one called party, the system comprising:

an internet protocol network connected to at least one end device of the called party;

at least one gateway for receiving an incoming call from the calling party designated to arrive at the called party'"'"'s end device; and

at least one platform connected to the gateway for handling the incoming call received from said gateway when the called party'"'"'s end device is busy or does not answer, wherein said handling includes;

retrieving profile information associated with the called party; and

processing call information from said calling party based on the profile information, wherein the profile information includes instructions regarding storing the call information, or sending the call information to an address specified by the called party, or combinations thereof.

21. The system of claim 20, wherein said platform includes at least one database for storing the profile information.

22. The system of claim 20, wherein said platform is connected to the internet protocol network for forwarding the call information to the called party'"'"'s end device and for receiving commands from the called party'"'"'s end device.

23. The system of claim 20, wherein said platform includes at least one server connected via a high speed local area network using Ethernet switches, routers or a combination thereof to provide access and networking to the internet protocol network.

24. The system of claim 20, wherein the internet protocol network is connected to the called party'"'"'s end device via a broadband access network provided through a cable or digital subscriber line modem.