Technique for simplified user registration of purchased goods using existing communications networks

• US 20050075938A1
• Filed: 03/28/2003
• Published: 04/07/2005
• Est. Priority Date: 03/28/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kawasaki, Kenji, Mukai, Syunichi, Sudo, Kaoru, Igi, Toshiaki
• Application Number:
  US10/403,416
• Publication Number:
  US 20050075938A1
• Time in Patent Office: Days
• US Class Current: 705/24
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

The present invention provides a technique for simplifying consumer user registration of a product. A removable memory is provided by a manufacturer with a consumer device, such as an electrical appliance, that needs registration for warranty purposes, etc. The memory includes predetermined information, such as consumer information. Later, when a consumer purchases the electric appliance, the removable memory M is mounted in the electric appliance, and the information from the electric appliance is written into the removable memory. The information written into the removable memory is transferred to the manufacturer, employing a portable telephone terminal, a home gateway, or the like, thereby completing the user registration process.

Claims

1. An information management apparatus for managing consumer registration information for a product, said apparatus comprising:

information storage means for storing consumer identification information for a consumer and product registration information for a product purchased by the consumer in association; and

information output means for writing consumer identification information stored in said information storage means to a portable memory device.

2. The information management apparatus according to claim 1, further comprising:

communication means for communicating the consumer identification information via a network to the consumer; and

information processing means for appending the product registration information to the registration information of a specific consumer matched with the consumer identification information and storing the appended information in said information storage means, when said communication means receives the consumer identification information of the consumer and the product information on the product possessed by the consumer read from the portable memory device.

3. The information management apparatus according to claim 2, further comprising:

privilege information storage means for generating privilege information for the specific consumer and storing the privilege information, based on appending the product information to the registration information and storing the appended information in said information processing means.

4. The information management apparatus according to claim 1, further comprising:

information extracting means for extracting stored information about consumers of consumers which satisfy predetermined conditions and outputting the stored information.

5. The information management apparatus according to claim 1, further comprising:

registration information acquiring means for acquiring the registration information for a consumer stored in said information storage means.

6. A consumer product registration system comprising:

information storage means for storing personal information of a consumer together with individualized consumer identification information;

information writing means for writing at least the individualized consumer identification information into a portable memory; and

information processing means for registering product information tied to the personal information of the consumer in said information storage means, if the product information is transmitted via a network, together with the consumer identification information written into the transportable memory.

7. In an electronic device, a system for permitting simplified product registration of the electronic device, said system comprising:

means for storing electronic device information required for registering the electronic device with a registarar; and

means for writing the electronic device information;

to a portable memory device.

8. The system according to claim 7, wherein said system further comprises means for determining whether the portable memory device is accessible when the device is initiated, wherein said writing means writes the electronic device information into the portable memory device if said determining means detects that the portable memory device is accessible upon initiation.

9. The system according to claim 7, wherein said writing means further comprises means for reading information from the portable memory device, said system further comprising:

firmware storage means for storing firmware controlling operation of said electronic device; and

firmware update processing means for updating firmware stored in said firmware storage means with updated firmware if firmware stored in the portable memory device has a newer firmware version than the firmware stored in said firmware storage means.

10. A communication device comprising:

communication means for enabling data communication via a network;

a memory mounting section for mounting and dismounting portable memory;

information reading means for reading consumer identification information and device information for a device possessed by a consumer from the portable memory mounted in said memory memory mounting section; and

information forwarding means for forwarding the consumer identification information and the device information read by said information reading means via said communication means.

11. The communication device according to claim 10, further comprising:

personal information storage means for storing the personal information for the consumer, wherein said information forwarding means forwards the personal information with the consumer identification information and the device information.

12. The communication device according to claim 10, further comprising:

home network communication means enabling the data communication via a home network;

device registering means, connected to said home network communication means, for registering a device connected to said home network communication means; and

registration processing means for registering, based on the device information read from the portable memory by said information reading means, the device communicated to by said device registering means.

13. A consumer registration method for registering a consumer electronic device, said method comprising the steps of:

acquiring personal information of a consumer and storing it in a database together with the consumer identification information issued individually to the consumer;

writing at least the consumer identification information into a portable memory;

writing device information for a consumer electronic device into the portable memory when the portable memory is in communication with the consumer electronic device possessed by the consumer;

forwarding the device information written in the portable memory together with the consumer identification information via a network; and

registering the device information in the database using the consumer identification information as a key when the device information and the consumer identification information forwarded is received via the network.

14. The consumer registration method for the device according to claim 13, further comprising the steps of:

determining which consumers meet specified conditions based on the consumer identification information, the personal information and the device information stored in the database; and

outputting a list of the consumers that meet the specified conditions.