Generic inbox system and method
First Claim
Patent Images
1. A system for managing messages of multiple media types comprising:
- one or more communication channels for receiving and sending messages of different media types, the media types including both electronic messaging types and telephony message types;
a generic inbox for uniformly storing messages from each of the media types without necessarily being tied to an account of any one of the media types; and
a generic inbox manager to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by a user.
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Abstract
A system is described for managing messages of multiple media types comprising: one or more communication channels for receiving and sending messages of different media types the media types including both electronic messaging types and telephony message types; a generic inbox for uniformly storing messages from each of the media types without necessarily being tied to an account of any of the media types; and a generic inbox manager configured to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by the user.
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Citations
28 Claims
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1. A system for managing messages of multiple media types comprising:
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one or more communication channels for receiving and sending messages of different media types, the media types including both electronic messaging types and telephony message types;
a generic inbox for uniformly storing messages from each of the media types without necessarily being tied to an account of any one of the media types; and
a generic inbox manager to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by a user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for managing messages of multiple media types comprising:
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receiving a plurality of messages of different media types over a plurality of communication channels, the media types including both electronic messaging types and telephony message types;
uniformly formatting and storing the messages from each of the different media types within a generic inbox; and
managing the contents of the generic inbox according to a plurality of generic inbox management rules specified by a user. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system comprising:
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communication channel means for receiving and sending messages of different media types, the media types including both electronic messaging types and telephony message types;
generic inbox means for uniformly storing messages from each of the media types without necessarily being tied to an account of any one of the media types; and
generic inbox manager means to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by the user. - View Dependent Claims (26)
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27. An article of manufacture including program code which, when executed by a machine, causes the machine to perform the operations of:
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receiving a plurality of messages of different media types over a plurality of communication channels, the media types including both electronic messaging types and telephony message types;
uniformly formatting and storing the messages from each of the different media types within a generic inbox; and
managing the contents of the generic inbox according to a plurality of generic inbox management rules specified by a user. - View Dependent Claims (28)
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Specification