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Technique for dynamically routing communication calls to information/call centers

  • US 20050078657A1
  • Filed: 09/30/2003
  • Published: 04/14/2005
  • Est. Priority Date: 09/30/2003
  • Status: Abandoned Application
First Claim
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1. A method for routing a call to an information assistance system which includes a server and a plurality of information assistance providers, the method comprising:

  • receiving by the server a first request for acceptance of the call;

    in response to the first request, compiling a list of selected information assistance providers available to accept the call, the list being compiled based on measures of current conditions of the plurality of information assistance providers; and

    responding by the server to the request with a message, the message including a subset of the selected information assistance providers, thereby causing a second request for acceptance of the call to be sent to at least one of the selected information assistance providers in the subset.

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