System and method for the automated analysis of performance data
First Claim
1. A graphical user interface (GUI) comprising:
- a first display area comprising a first user selectable object to permit selection of a first log file for analysis, the first log file comprising data associated with an interactive voice response (IVR) system simulation conducted using at least a first participant;
a second display area comprising a second user selectable object to permit selection of a second log file for analysis, the second log file comprising data associated with an IVR system simulation conducted using at least a second participant; and
at least a third display area to present participant-specific results associated with the analysis of at least one of the first log file and the second log file.
3 Assignments
0 Petitions
Accused Products
Abstract
A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
-
Citations
20 Claims
-
1. A graphical user interface (GUI) comprising:
-
a first display area comprising a first user selectable object to permit selection of a first log file for analysis, the first log file comprising data associated with an interactive voice response (IVR) system simulation conducted using at least a first participant;
a second display area comprising a second user selectable object to permit selection of a second log file for analysis, the second log file comprising data associated with an IVR system simulation conducted using at least a second participant; and
at least a third display area to present participant-specific results associated with the analysis of at least one of the first log file and the second log file. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A method of presenting information associated with an interactive voice response (IVR) system test, the method comprising:
-
displaying a first user selectable object on a graphical user interface (GUI), the first user selectable object selectable to permit a user to select a first log file for analysis, the first log file comprising data associated with an IVR system test conducted using at least a first participant;
displaying a second user selectable object on the GUI, the second user selectable object selectable to permit a user to select a second log file for analysis, the second log file comprising data associated with an IVR system test conducted using at least a second participant; and
displaying participant-specific results associated with the analysis of at least one of the first log file and the second log file in a results display area. - View Dependent Claims (8, 9, 10, 11, 12)
-
-
13. A system comprising:
-
means for retrieving a correct key sequence for a first task performed by a first participant as part of a first interactive voice response (IVR) system test;
means for retrieving a correct key sequence for a second task performed by a second participant as part of a second IVR system test;
means for scoring the performance of the first participant and the second participant; and
a graphical user interface (GUI) comprising a first display area to present scoring results for the first and second participant. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
-
Specification