Method and system for obtaining service related information about equipment located at a plurality of sites

• US 20050080805A1
• Filed: 07/28/2003
• Published: 04/14/2005
• Est. Priority Date: 07/27/2002
• Status: Active Grant

• Current Assignee: Siemens Industry Incorporated (Siemens AG)
• Original Assignee: Siemens Building Technologies Incorporated (Siemens AG)
• Inventors: Wisniewski, Karen, Dehart, Michael, Haeberle, Brad, Emery, Doug
• Granted Patent: US 7,337,191 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99942 Manipulating data structure, e.g. compression, compaction, compilation
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface
• CPC Class Codes: Y10S 707/99944 Object-oriented database structure
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing
• CPC Class Codes: Y10S 707/99948 Application of database or data structure, e.g. distributed, multimedia, or image

Abstract

A method and system is disclosed for displaying service and maintenance information about equipment located at distributed building sites online. A customer web portal is provided with a database for storing the equipment service information. The web portal provides an efficient way of determining the service activity for equipment located at distributed sites without the need for maintaining service related information at each site. The user can also obtain information about individual service orders and service agreements for individual pieces of equipment.

Claims

1. A computer implemented method for displaying information about a service activity for equipment located at a plurality building sites:

providing a web portal comprising a database, and storing information about a plurality pieces of equipment located at distributed building sites in said database;

receiving a user request from one or more clients to display said information which the user is authorized to view;

determining which information is implicated by said request;

displaying said information on a client display.

2. The method according to claim 1, further comprising receiving a client request to display information about a piece of equipment, and displaying said information on said client display.

3. The method according to claim 1, further comprising receiving a client request to display information about service activity for a piece of equipment, and displaying said information on said client display.

4. The method according to claim 1, further comprising receiving a user request to display information about a service contract relevant to a piece of equipment, and displaying said information on said client display.

5. The method according to claim 1, further comprising receiving a user request to display information about the service history for a piece of equipment, and displaying said information on said client display.

6. The method according to claim 1, further comprising receiving a user request to display information about scheduled services for a piece of equipment, and displaying said information on said client display.

7. The method according to claim 1, wherein said information includes information about the building site where the equipment is located, and information about the equipment'"'"'s location in said building site.

8. The method according to claim 1, further comprising receiving a client request for information about a service order for a piece of equipment, and displaying said information on said client display.