Method and system to determine if a composite service level agreement (SLA) can be met
First Claim
Patent Images
1. A method of determining whether a composite service level agreement (SLA) may be met comprising:
- calculating a baseline metric value for each of a plurality of component SLAs in a computing system that operate to form a composite SLA;
comparing a historical metric value for each of the plurality of component SLAs to their respective baseline metric value to determine if each historical metric is sufficient to ensure that the composite SLA is met.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system for determining whether a composite service level agreement (SLA) may be met. An exemplary method comprises calculating a baseline metric value for a plurality component service level agreements (SLA) and comparing the baseline metric value to historical metric values for each of the plurality of component services.
28 Citations
19 Claims
-
1. A method of determining whether a composite service level agreement (SLA) may be met comprising:
-
calculating a baseline metric value for each of a plurality of component SLAs in a computing system that operate to form a composite SLA;
comparing a historical metric value for each of the plurality of component SLAs to their respective baseline metric value to determine if each historical metric is sufficient to ensure that the composite SLA is met. - View Dependent Claims (2, 3, 4, 5)
-
-
6. A method of determining whether a composite service level agreement (SLA) may be met comprising:
-
calculating a combined metric value from historical data for a plurality of component SLAs in a computer system that operate sequentially to form the composite SLA; and
comparing the combined metric value to a target combined metric value to determine if the combined metric value is sufficient to meet the target combined metric value. - View Dependent Claims (7, 8, 9, 10)
-
-
11. A computer readable media storing programs executable by a processor that, when executed, perform a method comprising:
-
calculating a required success rate for each of a plurality of component SLAs that operate to form a composite SLA;
comparing a historical success rate for each of the plurality of component SLAs to their respective required success rate to determine if each historical success rate is sufficient to ensure that the composite SLA is met. - View Dependent Claims (12)
-
-
13. A computer readable media storing programs executable by a processor that, when executed, perform a method comprising:
calculating a composite service level agreement (SLA) from historical data for a plurality of component SLAs that operate sequentially to form the composite SLA. - View Dependent Claims (14, 15, 16)
-
17. A system comprising:
-
a first computing system executing software performing a composite client service;
a second computing system executing software performing a component service, the second computing system coupled to the first computing system;
a third computing system executing software performing a component service, the third computing system coupled to first computing system;
wherein the composite service is formed, at least in part, on the component services of the second and third computing systems; and
wherein the first computing system is operable to determine whether a service level agreement (SLA) between the component service and a customer may be met based on SLAs between each component service and the composite service. - View Dependent Claims (18, 19)
-
Specification