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System and method of generating trouble tickets to document computer failures

  • US 20050081118A1
  • Filed: 10/10/2003
  • Published: 04/14/2005
  • Est. Priority Date: 10/10/2003
  • Status: Abandoned Application
First Claim
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1. An automated data processing system management service, comprising:

  • enabling a data processing system to perform diagnostic processing responsive to detection of a system failure;

    enabling the system to perform corrective action during the automated diagnostic processing to attempt to resolve the system failure; and

    configuring the system to generate a trouble ticket containing information characterizing the system failure and any attempted corrective action regardless of whether the corrective action was successful in resolving the system failure.

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