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Help option enhancement for interactive voice response systems

  • US 20050081152A1
  • Filed: 09/25/2003
  • Published: 04/14/2005
  • Est. Priority Date: 09/25/2003
  • Status: Active Grant
First Claim
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1. A method for providing help within an interactive voice response application comprising the steps of:

  • determining an interactive voice response event corresponding to a request for help;

    classifying said event as at least one of a default help request and a user initiated help request;

    setting a time for receiving user input to a default value if said event is classified as said default help request; and

    , setting said time for receiving user input to a value less than said default value if said event is classified as said user initiated help request, wherein said interactive voice response application takes programmatic action upon expiration of said time for receiving user input.

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