Wireless network with enhanced data rate
First Claim
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1. Apparatus for customer service, comprising:
- at least one wireless communication terminal, adapted to be deployed at a first location in a facility that is visited by customers, so as to receive digital data over a wireless link from a portable device carried by at least one of the customers in a vicinity of the terminal; and
a service center, at a second location, which is not in the vicinity of the at least one wireless communication terminal, and in communication with the terminal so as to receive the digital data therefrom and to generate a permanent record of the data for delivery to the at least one of the customers.
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Abstract
Apparatus for customer service includes at least one wireless communication terminal, adapted to be deployed at a first location in a facility that is visited by customers, so as to receive digital data over a wireless link from a portable device carried by at least one of the customers in a vicinity of the terminal. A service center, at a second location, which is not in the vicinity of the at least one wireless communication terminal, is in communication with the terminal so as to receive the digital data therefrom and to generate a permanent record of the data for delivery to the at least one of the customers.
32 Citations
20 Claims
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1. Apparatus for customer service, comprising:
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at least one wireless communication terminal, adapted to be deployed at a first location in a facility that is visited by customers, so as to receive digital data over a wireless link from a portable device carried by at least one of the customers in a vicinity of the terminal; and
a service center, at a second location, which is not in the vicinity of the at least one wireless communication terminal, and in communication with the terminal so as to receive the digital data therefrom and to generate a permanent record of the data for delivery to the at least one of the customers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for customer service, comprising:
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receiving digital data at a first location in a facility over a wireless link from a portable device carried by a customer in a vicinity of the first location;
transferring the digital data to a second location in the facility, which is not in the vicinity of the first location;
generating a permanent record of the data at the second location; and
delivering the permanent record to the customer. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification