Method and apparatus for presenting caller identification information with geographical and/or source language information

• US 20050084078A1
• Filed: 10/15/2003
• Published: 04/21/2005
• Est. Priority Date: 10/15/2003
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Miller, Steven Michael, Miller, Brent Alan
• Granted Patent: US 7,466,801 B2
• Time in Patent Office: Days
• US Class Current: 379/88.60
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/72412 using two-way short-range wireless interfaces
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 2250/58 including a multilanguage function
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: H04Q 3/74 Identification of subscriber calling from a party-line

Abstract

A method, apparatus, and computer instructions for processing calls. Initiation of a call by a user is detected in the communications device. In response to detecting the call, a geographic identification based on a number assigned to the communications device and/or a language identification based on a user of the communications device is identified. The geographic identification and the language identification are transmitted with caller identification information for use by a called party.

Claims

1. A method in a communications device for initiating calls, the method comprising:

detecting an initiation of a call in the communications device by a user;

responsive to detecting the call, identifying at least one of a geographic identification based on a number assigned to the communications device and a language identification based on a user of the communications devices; and

transmitting the at least one of the geographic identification and the language identification with caller identification information for use by a called party.

2. The method of claim 1, wherein the language identification is a list of languages in a code format.

3. The method of claim 1, wherein the geographic identification is in a two letter code format.

4. The method of claim 1, wherein the language identification is stored in a user profile for the user.

5. The method of claim 1, wherein the language identification is stored in a device accessible by the communications device.

6. The method of claim 1, wherein the device is selected from one of a secure digital card and a device with Bluetooth wireless communication capability.

7. The method of claim 1, wherein the communications device is one of a mobile communications unit or a land line telephone.

8. A method in a communications device for receiving a call, the method comprising:

responsive to detecting an coming call from a caller, determining whether at least one of a geographic identification and a language identification is present, wherein the language identifier identifies languages spoken by the caller; and

responsive to the at least one of the geographic identification and the language identification being present, presenting the at least one of the geographic identification and language identification to the called party, wherein the at least one of the geographic identification and language identification is used to identify the at least one of the geographic location of the origin of the call and a language spoken by the caller.

9. The method of claim 8 further comprising:

responsive to the language identification being present, determining whether the language identification matches a language selected by the called party.

10. The method of claim 8, wherein the language identification is a list of language codes containing at least one language code indicating a language spoken by the caller.

11. The method of claim 9 further comprising:

responsive to an absence of a matching language, initiating a translation process.

12. The method of claim 9 further comprising:

responsive to an absence of a matching language, forwarding the call to a call center.

13. A method in a data processing system for processing a call at a call center, the method comprising:

responsive to receiving the call from a caller at the call center, determining whether a language identifier is present, wherein the language identifier identifies a language spoken by the caller; and

identifying a destination for the call based on the language identifier.

14. The method of claim 13, wherein the destination is a help desk associated with a language identified by the language identifier.

15. A communications device comprising:

detecting means for detecting an initiation of a call in the communications device by a user;

identifying means, responsive to detecting the call, for identifying at least one of a geographic identification based on a number assigned to the communications device and a language identification based on a user of the communications devices; and

transmitting means for transmitting the at least one of the geographic identification and the language identification with caller identification information for use by a called party.

16. The communications device of claim 15, wherein the language identification is a list of languages in a code format.

17. The communications device of claim 15, wherein the geographic identification is in a two letter code format.

18. The communications device of claim 15, wherein the language identification is stored in a user profile for the user.

19. The communications device of claim 15, wherein the language identification is stored in a device accessible by the communications device.

20. The communications device of claim 15, wherein the device is selected from one of a secure digital card and a device with Bluetooth wireless communication capability.

21. The communications device of claim 15, wherein the communications device is one of a mobile communications unit or a land line telephone.

22. A communications device comprising:

determining means, responsive to detecting an coming call from a caller, for determining whether at least one of a geographic identification and a language identification is present, wherein the language identifier identifies languages spoken by the caller; and

presenting means, responsive to the at least one of the geographic identification and the language identification being present, for presenting the at least one of the geographic identification and language identification to the called party, wherein the at least one of the geographic identification and language identification is used to identify the at least one of the geographic location of the origin of the call and a language spoken by the caller.

23. The communications device of claim 22, wherein determining means is a first determining means, and further comprising:

second determining means, responsive to the language identification being present, for determining whether the language identification matches a language selected by the called party.

24. The communications device of claim 22, wherein the language identification is a list of language codes containing at least one language code indicating a language spoken by the caller.

25. The communications device of claim 23 further comprising:

initiating means, responsive to an absence of a matching language, for initiating a translation process.

26. The communications device of claim 23 further comprising:

forwarding means, responsive to an absence of a matching language, for forwarding the call to a call center.

27. A data processing system for processing a call at a call center, the data processing system comprising:

determining means, responsive to receiving the call from a caller at the call center, for determining whether a language identifier is present, wherein the language identifier identifies a language spoken by the caller; and

identifying means for identifying a destination for the call based on the language identifier.

28. The data processing system of claim 27, wherein the destination is a help desk associated with a language identified by the language identifier.

29. A computer program product in a computer readable medium for initiating calls in a communications device, the computer program product comprising:

first instructions for detecting an initiation of a call in the communications device by a user;

second instructions, responsive to detecting the call, for identifying at least one of a geographic identification based on a number assigned to the communications device and a language identification based on a user of the communications devices; and

third instructions for transmitting the at least one of the geographic identification and the language identification with caller identification information for use by a called party.

30. A computer program product in a computer readable medium for receiving a call in a communications device, the computer program product comprising:

first instructions, responsive to detecting an coming call from a caller, for determining whether at least one of a geographic identification and a language identification is present, wherein the language identifier identifies languages spoken by the caller; and

second instructions, responsive to the at least one of the geographic identification and the language identification being present, for presenting the at least one of the geographic identification and language identification to the called party, wherein the at least one of the geographic identification and language identification is used to identify the at least one of the geographic location of the origin of the call and a language spoken by the caller.

31. The computer program product of claim 30 further comprising:

third instructions, responsive to the language identification being present, for determining whether the language identification matches a language selected by the called party.

32. The computer program product of claim 31 further comprising:

fourth instructions, responsive to an absence of a matching language, for initiating a translation process.

33. The computer program product of claim 31 further comprising:

fourth instructions, responsive to an absence of a matching language, for forwarding the call to a call center.

34. A computer program product in a computer readable medium for processing a call at a call center, the computer program product comprising:

first instructions, responsive to receiving the call from a caller at the call center, for determining whether a language identifier is present, wherein the language identifier identifies a language spoken by the caller; and

second instructions for identifying a destination for the call based on the language identifier.

35. The computer program product of claim 34, wherein the destination is a help desk associated with a language identified by the language identifier.

36. A data processing system comprising:

a bus system;

a memory connected to the bus system, wherein the memory includes a set of instructions; and

a processing unit connected to the bus system, wherein the processing unit executes a set of instructions to determine whether a language identifier is present in response to receiving the call from a caller at the call center, wherein the language identifier identifies a language spoken by the caller; and

identify a destination for the call based on the language identifier.