Telephone synchronization with software applications and documents

• US 20050084085A1
• Filed: 11/02/2004
• Published: 04/21/2005
• Est. Priority Date: 03/29/2002
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Silver, Edward M., Roberts, Linda A., Nguyen, Hong T.
• Granted Patent: US 7,333,597 B2
• Time in Patent Office: Days
• US Class Current: 379/142.170
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 15/84 Types of notifications
• CPC Class Codes: H04M 2215/0176 Billing arrangements using internet
• CPC Class Codes: H04M 2215/018 On-line real-time billing, able to see billing information while in communication, e.g. via the internet
• CPC Class Codes: H04M 2215/81 Notifying aspects, e.g. notifications or displays to the user
• CPC Class Codes: H04M 2215/8129 Type of notification
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42034 Calling party identification service
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

A method and system are provided for locating and retrieving stored computer files that are related to an incoming telephone call directed to a computer user. A called party receives a telephone call while the called party is operating her computer. A computer telephony interface receives caller identification information on the calling party and uses that information to launch a software synchronization program for locating files stored on the called party'"'"'s computer that are related to the calling party. A dialog box is displayed on the screen of the called party'"'"'s computer that provides the caller identification on the calling party and provides an icon for displaying a list of stored files related to the incoming caller. The list of files may be automatically presented to the called party, or the called party may retrieve the list of stored files by selection of the icon presented in the dialog box. Selection of one of the stored files by the called party causes an instance of an application program, such as a word processing program responsible for creation and storage of the selected file, to be launched for displaying the selected file.

Claims

1-20. -20. (canceled)

21. A method for locating and providing access to stored computer files relating to an incoming telephone call, comprising:

receiving caller identification information at a called party computer;

searching the called party computer to identify all files with stored identification information matching the received caller identification information; and

identifying to the called party each of the files containing data indicating that the file is related to the caller identification information.

22. The method of claim 21, further comprising:

prior to receiving caller identification information at a called party computer, receiving a call at a called party telephone; and

routing the caller identification information to the called party computer via a computer telephony interface.

23. The method of claim 21, prior to searching files stored on the called party computer for data indicating that the files are related to the caller identification information, comprising saving data with the files indicating that the files are related to the caller identification information.

24. The method of claim 21, wherein identifying to the called party each of the files containing data indicating that the file is related to the caller identification information includes presenting a list of files to the called party via a graphical user interface displayed on the called party computer.

25. The method of claim 21, further comprising selecting a file from the list of files presented to the called party.

26. The method of claim 25, further comprising launching an application program on the called party computer for displaying the selected file.

27. The method of claim 21, further comprising presenting the caller identification information to the called party via the graphical user interface displayed on the called party computer.

28. The method of claim 21, whereby receiving caller identification information at a called party computer includes receiving the caller identification information from a caller name database having caller identification information on calling parties.

29. The method of claim 21, prior to searching files stored on the called party computer for data indicating that the files are related to the caller identification information, further comprising

launching a software synchronization program;

and

routing the caller identification information to the software synchronization program for searching for and locating data indicating that the files are related to the caller identification information.

30. The method of claim 29, further comprising:

establishing a file path to the files related to the caller identification information.

38. A computer readable medium having stored thereon computer-executable instructions for causing a computer to perform the method of claim 21.

31. A system for locating and providing access to stored computer files relating to an incoming telephone call, comprising:

a called party computer operative

to receive caller identification information via a computer telephony interface; and

a software synchronization program operative

to search the called party computer to identify all files with stored data indicating that the files are related to the caller identification information; and

to present to the called party via a graphical user interface a list of files containing data indicating that the file is related to the caller identification information.

32. The system of claim 31, further comprising

a document management system operative

to save data with the files indicating that the files are related to the caller identification information.

33. The system of claim 31, the software synchronization program being further operative

to establish a file path to the files related to the caller identification information.

34. A method for locating and providing access to stored computer files relating to an incoming telephone call, comprising:

receiving caller identification information at a called party computer via a computer telephony interface;

saving data with the files indicating that the files are related to the caller identification information;

searching the called party computer for files with stored data indicating that the files are related to the caller identification information; and

presenting to the called party a list of files containing data indicating that the file is related to the caller identification information via a graphical user interface displayed on the called party computer.

35. The method of claim 34, further comprising:

selecting a file from the list of files presented to the called party; and

launching an application program on the called party computer for displaying the selected file.

36. The method of claim 34, whereby receiving caller identification information at a called party computer includes receiving the caller identification information from a caller name database having caller identification information on calling parties.

37. The method of claim 34, prior to searching files stored in a memory of the called party computer for data indicating that the files are related to the caller identification information, further comprising:

launching a software synchronization program; and

routing the caller identification information to the software synchronization program for searching for and locating data indicating that the files are related to the caller identification information.

39. A computer readable medium having stored thereon computer-executable instructions for causing a computer to perform the method of claim 34.