Business level metric for information technology
First Claim
1. A method for determining a business level metric for information technology, the method comprising:
- determining business functions that comprises a revenue stream for a line of business;
assigning weights to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions;
for each business function, determining business processes that enable the completion of a specific business function and assign weights of relative importance to each of the business processes;
for each business process, determining critical service points for measuring the performance of supporting information technology components for the business process and assign weights of relative importance to each of the critical service points;
monitoring the critical service points for specified events; and
responsive to the occurrence of a specified event, determining a partial business level metric raw score.
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Accused Products
Abstract
A method, system, and computer program product for determining a business level metric for assessing the impact of performance degradation of IT components upon the revenue stream of an entity is provided. In one embodiment, the business level metric is determined by determining business functions that comprises a revenue stream for a line of business. Weights are then assigned to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions. For each business function, the business processes that enable the completion of a specific business function are determined and weights. For each business process, critical service points for measuring the performance of supporting information technology components for the business process are determined and weights are assigned. The critical service points are then monitored and a partial business level metric raw score is determined.
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Citations
24 Claims
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1. A method for determining a business level metric for information technology, the method comprising:
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determining business functions that comprises a revenue stream for a line of business;
assigning weights to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions;
for each business function, determining business processes that enable the completion of a specific business function and assign weights of relative importance to each of the business processes;
for each business process, determining critical service points for measuring the performance of supporting information technology components for the business process and assign weights of relative importance to each of the critical service points;
monitoring the critical service points for specified events; and
responsive to the occurrence of a specified event, determining a partial business level metric raw score. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer program product in a computer readable media for use in a data processing system for determining a business level metric for information technology, the computer program product comprising:
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first instructions for determining business functions that comprises a revenue stream for a line of business;
second instructions for assigning weights to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions;
third instructions for each business function, for determining business processes that enable the completion of a specific business function and assign weights of relative importance to each of the business processes;
fourth instructions for each business process, for determining critical service points for measuring the performance of supporting information technology components for the business process and assign weights of relative importance to each of the critical service points;
fifth instructions for monitoring the critical service points for specified events; and
sixth instructions, responsive to the occurrence of a specified event, for determining a partial business level metric raw score. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system for determining a business level metric for information technology, the system comprising:
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first means for determining business functions that comprises a revenue stream for a line of business;
second means for assigning weights to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions;
third means for each business function, for determining business processes that enable the completion of a specific business function and assign weights of relative importance to each of the business processes;
fourth means for each business process, for determining critical service points for measuring the performance of supporting information technology components for the business process and assign weights of relative importance to each of the critical service points;
fifth means for monitoring the critical service points for specified events; and
sixth means, responsive to the occurrence of a specified event, for determining a partial business level metric raw score. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification