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Task-based methods, systems and computer program products for evaluating performance of service technicians

  • US 20050086098A1
  • Filed: 10/15/2003
  • Published: 04/21/2005
  • Est. Priority Date: 10/15/2003
  • Status: Abandoned Application
First Claim
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1. A computer-based method of evaluating performance of a service technician who performs multiple service dispatches, comprising:

  • decomposing a service dispatch into a series of tasks;

    determining planned times for tasks in the series;

    comparing, in a computer system, a service technician'"'"'s actual times to perform the series of tasks to the planned times for the series of tasks; and

    generating, in the computer system, an evaluation of the service technician'"'"'s performance based upon the comparing.

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