Method and instrument for evaluating supply chain performance in transport logistics

• US 20050091001A1
• Filed: 10/23/2003
• Published: 04/28/2005
• Est. Priority Date: 10/23/2003
• Status: Abandoned Application

• Current Assignee: Hong Kong Polytechnic University
• Original Assignee: Hong Kong Polytechnic University
• Inventors: Ngai, Wai-Ting, Cheng, Edwin Tai-Chiu, Lai, Kee-Hung
• Application Number:
  US10/690,821
• Publication Number:
  US 20050091001A1
• Time in Patent Office: Days
• US Class Current: 702/182
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management

Abstract

This invention provides an instrument for the measurement of supply chain performance and a method for evaluating such performance. The instrument includes a plurality of items divided into three dimensions being the service effectiveness for shippers, the service effectiveness for consignees and the operations efficiency of the transport logistic providers. Use of the instrument allows a user to measure and identify areas for specific improvement in the supply chain from the perspective of the transport logistics provider.

Claims

1. An instrument for evaluating supply chain performance in transport logistics including a plurality of measurement items wherein said items are divided into at least the dimension of service effectiveness for shippers, service effectiveness for consignees and operations efficiency for transport logistics providers.

2. An instrument for evaluating supply chain performance in transport logistics as claimed in claim 1 wherein at least one of said service effectiveness for shippers and/or said service effectiveness for consignees is further sub-divided into reliability and responsiveness.

3. An instrument for evaluating supply chain performance in transport logistics as claimed in claim 1 wherein said operations efficiency is further divided into cost and asset aspects.

4. An instrument for evaluating supply chain performance in transport logistics as claimed in claim 1 wherein said plurality of measured items include at least one or more items substantially related to any of the following:

Fulfill promises to shippers

Solve shippers'"'"' problem

Perform services for shippers right the first

Provide services at the time promised to the shippers

Keep shippers'"'"' records accurately

Tell shippers exactly when services will be performed

Give prompt services to shippers

Willingness to help shippers

Timely response to shippers'"'"' requests

Reduce order management costs

Reduce costs associated with facilities/equipment/manpower used in providing the services

Reduce warehousing costs

Reduce transportation costs

Reduce logistics administration costs

Improve the rate of utilization of facilities/equipment/manpower in providing the services

Improve the cash to cash cycle time

Improve net asset turns

Fulfill promises to consignees

Solve consignees'"'"' problems

Perform services for consignees right the first time

Provide services at the time promised to the consignees

Keep consignees'"'"' records accurately

Tell consignees exactly when services will be performed

Give prompt services to consignees

Willingness to help consignees

Timely response to consignees'"'"' requests

5. A method for evaluating supply chain performance in transport logistics comprising:

providing an instrument for evaluating supply chain performance in transport logistics including a plurality of measurement items wherein said items are divided into at least the dimension of service effectiveness for shippers, service effectiveness for consignees and operations efficiency for transport logistics providers; and

evaluating performance based on an evaluation of performance of said measurement items in said instrument.