Enterprise directory service diagnosis and repair

• US 20050108190A1
• Filed: 11/17/2003
• Published: 05/19/2005
• Est. Priority Date: 11/17/2003
• Status: Abandoned Application

• Current Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Conkel, Dale W.
• Application Number:
  US10/715,059
• Publication Number:
  US 20050108190A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/10 File systems; File servers

Abstract

A method, system, and computer program product for monitoring a directory service within a distributed data processing system is provided. In one embodiment, the monitoring system scans the event logs of components and applications utilized by the directory service within a distributed data processing system. Responsive to a determination that an error is indicated by one of the event logs, the monitoring system consults a knowledge base to determine if an entry for the error is contained within the knowledge base. If an entry for the error is contained within the knowledge base, the system determines corrective actions to be taken to correct the error and whether the corrective actions are authorized under the present conditions of the distributed data processing system by consulting the knowledge base entries. If the corrective actions are authorized, the monitoring system commits the corrective actions to restore the directory service and distributed data processing system to proper working order.

Claims

1. A method for monitoring a directory service, the method comprising:

scanning event logs for components and applications utilized by a directory service within a distributed data processing system;

responsive to a determination that an error is indicated by one of the event logs, consulting a knowledge base to determine if an entry for the error is contained within the knowledge base, wherein the knowledge base contains entries for known errors and associated corrective actions;

responsive to a determination that an entry for the error is contained within the knowledge base, determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system; and

responsive to a determination that the corrective actions are authorized, committing the corrective actions.

2. The method as recited in claim 1, further comprising:

responsive to a determination that the corrective action is not authorized, paging support personnel;

logging relevant information related to the error; and

providing a report concerning the error to a monitoring console.

3. The method as recited in claim 1, wherein determining the corrective actions comprises consulting a table containing identified errors and associated corrective actions.

4. The method as recited in claim 1, further comprising:

responsive to a determination that the error is not found in the knowledge base, paging support personnel;

logging relevant information related to the error; and

providing a report concerning the error to a monitoring console.

5. The method as recited in claim 1, further comprising:

querying directory service objects for errors;

responsive to a determination that an error is found from querying the directory service objects for errors, consulting a knowledge base to determine whether an entry for the error is contained within the knowledge base, wherein the knowledge base contains entries for know errors and associated corrective actions;

responsive to a determination that an entry for the error is contained within the knowledge base, determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system; and

responsive to a determination that the corrective actions are authorized, committing the corrective actions.

6. The method as recited in claim 5, further comprising:

responsive to a determination that an error is not found after querying the directory service objects for errors, testing a component within the distributed data processing system and utilized in conjunction with the director service to determine whether the component is functioning properly;

responsive to a determination that an error exists preventing the component from functioning properly, consulting a knowledge base to determine if an entry for the error is contained within the knowledge base;

responsive to a determination that an entry for the error is contained within the knowledge base, determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system; and

responsive to a determination that the corrective actions are authorized, committing the corrective actions.

7. A computer program product in a computer readable medium for use in a data processing system for monitoring a directory service, the computer program product comprising:

first instructions for scanning event logs for components and applications utilized by a directory service within a distributed data processing system;

second instructions for consulting a knowledge base to determine if an entry for the error is contained within the knowledge base if it is determined that an error is indicated by one of the event logs, wherein the knowledge base contains entries for known errors and associated corrective actions;

third instructions for determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system if it is determined that an entry for the error is contained within the knowledge base; and

fourth instructions for committing the corrective actions if it is determined that the corrective actions are authorized.

8. The computer program product as recited in claim 7, further comprising:

fifth instructions for paging support personnel if it is determined that the corrective action is not authorized;

sixth instructions for logging relevant information related to the error; and

seventh instructions for providing a report concerning the error to a monitoring console.

9. The computer program product as recited in claim 7, wherein determining the corrective actions comprises consulting a table containing identified errors and associated corrective actions.

10. The computer program product as recited in claim 7, further comprising:

fifth instructions for paging support personnel if it is determined that the error is not found in the knowledge base;

sixth instructions for logging relevant information related to the error; and

seventh instructions for providing a report concerning the error to a monitoring console.

11. The computer program product as recited in claim 7, further comprising:

fifth instructions for querying directory service objects for errors;

sixth instructions for consulting a knowledge base to determine whether an entry for the error is contained within the knowledge base if it is determined that an error is found from querying the directory service objects for errors, wherein the knowledge base contains entries for known errors and associated corrective actions;

seventh instructions for determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system if it is determined that an entry for the error is contained within the knowledge base; and

eighth instructions for committing the corrective actions if it is determined that the corrective actions are authorized.

12. The computer program product as recited in claim 11, further comprising:

ninth instructions for testing a component within the distributed data processing system and utilized in conjunction with the director service to determine whether the component is functioning properly if it is determined that an error is not found after querying the directory service objects for errors;

tenth instructions for consulting a knowledge base to determine if an entry for the error is contained within the knowledge base if it is determined that an error exists preventing the component from functioning properly;

eleventh instructions for determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system if it is determined that an entry for the error is contained within the knowledge base; and

twelfth instructions for committing the corrective actions if it is determined that the corrective actions are authorized.

13. A system for monitoring a directory service in a distributed data processing system, the system comprising:

first means for scanning event logs for components and applications utilized by a directory service within a distributed data processing system;

second means for consulting a knowledge base to determine if an entry for the error is contained within the knowledge base if it is determined that an error is indicated by one of the event logs, wherein the knowledge base contains entries for known errors and associated corrective actions;

third means for determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system if it is determined that an entry for the error is contained within the knowledge base; and

fourth means for committing the corrective actions if it is determined that the corrective actions are authorized.

14. The system as recited in claim 13, further comprising:

fifth means for paging support personnel if it is determined that the corrective action is not authorized;

sixth means for logging relevant information related to the error; and

seventh means for providing a report concerning the error to a monitoring console.

15. The system as recited in claim 13, wherein determining the corrective actions comprises consulting a table containing identified errors and associated corrective actions.

16. The system as recited in claim 13, further comprising:

fifth means for paging support personnel if it is determined that the error is not found in the knowledge base;

sixth means for logging relevant information related to the error; and

seventh means for providing a report concerning the error to a monitoring console.

17. The system as recited in claim 13, further comprising:

fifth means for querying directory service objects for errors;

sixth means for consulting a knowledge base to determine whether an entry for the error is contained within the knowledge base if it is determined that an error is found from querying the directory service objects for errors, wherein the knowledge base contains entries for known errors and associated corrective actions;

seventh means for determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system if it is determined that an entry for the error is contained within the knowledge base; and

eighth means for committing the corrective actions if it is determined that the corrective actions are authorized.

18. The system as recited in claim 17, further comprising:

ninth means for testing a component within the distributed data processing system and utilized in conjunction with the director service to determine whether the component is functioning properly if it is determined that an error is not found after querying the directory service objects for errors;

tenth means for consulting a knowledge base to determine if an entry for the error is contained within the knowledge base if it is determined that an error exists preventing the component from functioning properly;

eleventh means for determining corrective actions to be taken to correct the error and determining whether the corrective actions are authorized under present conditions of the distributed data processing system if it is determined that an entry for the error is contained within the knowledge base; and

twelfth means for committing the corrective actions if it is determined that the corrective actions are authorized.