Apparatus and method for event-driven content analysis
First Claim
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1. An apparatus for event-driven content analysis, within a computerized system having a processing unit and a storage unit, the apparatus comprising the elements of:
- a media type selector component to select a type of an interaction media inputted for analysis from an at least one interaction recording or storage device;
a pivot spot definer component to mark an at least one position in the interaction media to indicate the occurrence of an at least one pre-defined event or data item; and
a region of interest definer component to determine the limits of an at least one segment of the interaction associated with the location of the pivot spot.
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Abstract
An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the interaction media that are relevant in a given context. The steps of the analysis are carried out either in a static or dynamic manner where less demanding on resources analysis type is performed prior to more demanding analysis type.
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Citations
33 Claims
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1. An apparatus for event-driven content analysis, within a computerized system having a processing unit and a storage unit, the apparatus comprising the elements of:
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a media type selector component to select a type of an interaction media inputted for analysis from an at least one interaction recording or storage device;
a pivot spot definer component to mark an at least one position in the interaction media to indicate the occurrence of an at least one pre-defined event or data item; and
a region of interest definer component to determine the limits of an at least one segment of the interaction associated with the location of the pivot spot. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method for event-driven content analysis, within a computerized system having a processing unit and a storage unit, the method comprising the steps of:
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determining an at least one pivot spot on an interaction media associated with an at least one event associated with the interaction media to be analyzed;
determining the limits of the at least one segment of the interaction media to be analyzed, said limits defining a region of interest within the interaction; and
executing an at least one analysis instruction step on the at least one segment of the interaction media. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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Specification