Booking system and method
First Claim
1. A method for making a booking or order, comprising the steps of:
- obtaining booking or order preferences from a registered user;
calling a registered business using an interactive voice recognition (IVR) system connected to a computer, communicating the registered user preferences to a human operator, and receiving from the human operator confirmation or refusal of the booking or order;
informing the user of the confirmation or refusal of the booking or order; and
collecting a payment from the registered business.
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Abstract
A method for making bookings, reservations or orders using an interactive voice recognition (IVR) system. A user of a web-based interface requests a booking or order by entering parameters, for example, name of the restaurant, number of people, date and time. The software of the present invention calls the restaurants telephone using the IVR and confirms or rejects (refuses) the booking. The invention allows for the payment of commissions for originating or facilitation of bookings or orders or the registration of participating restaurants. The booking service is paid by the restaurant for successful bookings. Credit is made for cancelled or no-show bookings. The invention includes a loyalty points system that rewards frequent users of the booking service.
43 Citations
15 Claims
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1. A method for making a booking or order, comprising the steps of:
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obtaining booking or order preferences from a registered user;
calling a registered business using an interactive voice recognition (IVR) system connected to a computer, communicating the registered user preferences to a human operator, and receiving from the human operator confirmation or refusal of the booking or order;
informing the user of the confirmation or refusal of the booking or order; and
collecting a payment from the registered business. - View Dependent Claims (2, 3, 4, 5, 6)
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7. Software for the purpose of facilitating a user to make a booking or order with a business using an interactive voice recognition (IVR) system, the software comprising:
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a user registration component, a business registration component, and a booking or order component. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A customer loyalty method for rewarding registered user who use an on-line process for making a booking or oders with a registered business, the method comprising the steps of:
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registering a user and entering user information into a user database;
registering a business and entering business information into a business data base in exchange for the payment of a registration fee;
interacting with a registered user to collect a requested booking detail;
communicating the requested booking detail to a human operator at the registered business using an interactive voice recognition (IVR) telephone and obtaining a booking confirmation;
informing the registered user of the booking confirmation, and rewarding the registered user. - View Dependent Claims (15)
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Specification