Wireless communication techniques
First Claim
1. A system, comprising:
- a private communication server maintaining availability information regarding a plurality of users;
a plurality of personal communication subsystems, each associated with a user in the plurality of users, and each in wireless communication with said server; and
a data channel between said server and a first one of said plurality of subsystems, the first one of said subsystems being associated with a first user;
wherein said server is configured to communicate at least a portion of the availability information through said data channel to at least a first subsystem, and to respond to command signals carried from the first subsystem to said server by said data channel.
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Accused Products
Abstract
A novel system is presented for providing computer telephony services to remote, mobile users. In one form, a server communicates wirelessly with a remote, mobile, personal communication subsystem that includes a wireless voice communication device and a wireless data communication device, through a voice channel and a data channel, respectively. Telephonic communications passing between the wireless voice communication device and the server are controlled by commands and/or informed by communications through the wireless data communication device. The voice channel may carry incoming and/or outgoing calls distributed by an ACD, the calls being accompanied by information transmitted through the data channel that might traditionally have been presented in a “screen pop” or other informational display. In another form, users of the subsystems request and/or receive updates through the data channel regarding the availability status of one or more other users of the system.
36 Citations
38 Claims
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1. A system, comprising:
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a private communication server maintaining availability information regarding a plurality of users;
a plurality of personal communication subsystems, each associated with a user in the plurality of users, and each in wireless communication with said server; and
a data channel between said server and a first one of said plurality of subsystems, the first one of said subsystems being associated with a first user;
wherein said server is configured to communicate at least a portion of the availability information through said data channel to at least a first subsystem, and to respond to command signals carried from the first subsystem to said server by said data channel. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14-35. -35. (canceled)
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36. A communication system, comprising:
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a server; and
a plurality of remote and mobile subsystems in communication with said server, said plurality of subsystems comprising a first subsystem associated with a first user; and
a second subsystem associated with a second user;
wherein said server is operable to provide availability status information regarding the second user to the first user;
accept a command signal from the first subsystem requesting updated status information regarding the second user; and
provide the updated status information. - View Dependent Claims (37)
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38-39. -39. (canceled)
Specification