Voice filter for normalizing and agent's emotional response
First Claim
1. A method of adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such method comprising the steps of:
- detecting a content of the oral presentation provided by the agent; and
modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
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Accused Products
Abstract
A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
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Citations
39 Claims
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1. A method of adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such method comprising the steps of:
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detecting a content of the oral presentation provided by the agent; and
modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An apparatus for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such apparatus comprising:
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means for detecting a content of the oral presentation provided by the agent; and
means for modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. An apparatus for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization, such apparatus comprising:
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a speech processor adapted to detect a content of the oral presentation provided by the agent; and
a content processor adapted to modify the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36)
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37. A method of modifying an emotional content of an oral presentation, such method comprising the steps of:
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detecting the emotional content of the oral presentation; and
modifying the oral presentation based upon the detected emotional content.
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38. An apparatus for modifying an emotional content of an oral presentation, such apparatus comprising:
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means for detecting the emotional content of the oral presentation; and
means for modifying the oral presentation based upon the detected emotional content.
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39. An apparatus for modifying an emotional content of an oral presentation, such apparatus comprising:
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a speech processor adapted to detect the emotional content of the oral presentation; and
a content processor adapted to modify the oral presentation based upon the detected emotional content.
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Specification