Computerized methods and software for business management

• US 20050119924A1
• Filed: 08/02/2004
• Published: 06/02/2005
• Est. Priority Date: 08/01/2003
• Status: Abandoned Application

• Current Assignee: Amdocs Development Limited (Amdocs Ltd.), Amdocs Incorporated (Amdocs Ltd.)
• Original Assignee: Clearwire Legacy LLC (Deutsche Telekom AG), Clear Wireless LLC (Deutsche Telekom AG)
• Inventors: Reineri, Douglas, Woodrick, Brian, Simpson, Brian R.
• Application Number:
  US10/910,264
• Publication Number:
  US 20050119924A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting

Abstract

Computer-implemented methods and software for managing business of service providers including, without limitation, Internet-related service providers. According to one aspect, the life cycle of a customer can be managed via a single application program, and preferably via a single interface, from initial contact through service cancellation. According to another aspect, a user can be assigned to a workgroup with a specified permission that controls the user'"'"'s access to one or more resources associated with the workgroup. Further, a computer display may include a first static portion for displaying static customer information and a second dynamic portion for displaying other customer information selected by a user.

Claims

1-20. -20. (canceled)

21. A computer-implemented method of managing business of a service provider via a single computer application, the method comprising storing information for a business contact in the single computer application and managing a life cycle of said business contact from initial contact through service cancellation via the single computer application.

22. The method of claim 21 wherein said life cycle further includes one or more events selecting from the group consisting of initial meeting, proposal, contract, provisioning, billing, and commissioning.

23. The method of claim 21 wherein the service provider is a provider of a wireless or wireline service.

24. The method of claim 23 wherein said wireless or wireline service is an Internet service.

25. The method of claim 21 wherein the computer application is web enabled.

26. A computer-readable medium having computer-executable instructions for performing the method of claim 21.

27. A computer-implemented method of managing business of a wireless or wireline service provider via a single computer application, the method comprising storing information for a business contact in the single computer application and managing at least accounting and trouble ticketing for said business contact via the single computer application.

28. The method of claim 27 wherein managing further includes managing provisioning for said business contact via the single computer application.

29. The method of claim 28 wherein the computer application is web enabled and managing includes managing at least the accounting, provisioning and trouble ticketing for said business contact via a single web portal.

30. A computer-implemented method of managing business of a service provider via a single computer application, the method comprising storing information for a business contact in the single computer application and managing a life cycle of said business contact from initial contact, meeting, proposal, contract, provisioning, billing, commissioning, and cancellation via the single computer application.

31. The method of claim 30 wherein managing the life cycle of said business contact includes managing the life cycle via a single interface of the computer application.

32. A computer-readable medium having computer-executable instructions for performing the method of claim 30.