Combined scheduling and management of work orders, such as for utility meter reading and utility servicing events

• US 20050119930A1
• Filed: 10/21/2004
• Published: 06/02/2005
• Est. Priority Date: 10/21/2003
• Status: Abandoned Application

• Current Assignee: Itron, Inc.
• Original Assignee: Itron, Inc.
• Inventors: Simon, Robert
• Application Number:
  US10/971,720
• Publication Number:
  US 20050119930A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 50/06 Energy or water supply

Abstract

A system and method manages work requests used in reading and servicing gas, electric, or water meters in a utility system. A work request may originate at a utility system and is received at a data collection system. The work request may be generated based on an underlying data structure. The underlying data structure may be used in generating requests for multiple types of work events, including meter monitoring work events and meter servicing work events. The work request is then processed to generate a work order which is transmitted to a field device component or other component of the system so that work may be performed as directed in the request.

Claims

1. A method for combined scheduling and managing of work in a utility system having meters for gathering data regarding utility usage, the method comprising:

providing a first data type configured for representing data associated with a first type of work event related to the utility system;

providing a second data type configured for representing data associated with a second type of work event related to the utility system, wherein the second type of work event is distinct from the first type of work event, and wherein the first or second work events include at least one of the following;

investigating a possible tampering with one of the meters, an installation of a new meter, determining utility usage associated with one of the meters, and servicing one or more of the meters; and

receiving, via a user interface provided to a field technician for responding to work events, a first request to perform the first type of work event; and

receiving, via the user interface, a second request to perform the second type of work event.

2. The method of claim 1 wherein the first type of work event is associated with monitoring consumption of a utility associated with the utility system and wherein the second type of work event is associated with servicing one or more of the meters.

3. The method of claim 1 wherein the first data type and the second data type both inherit attributes from a common base data type.

4. The method of claim 1 wherein the interface is configured to determine a processing destination for the first request and a processing destination for the second request, and wherein the processing destination is based on a type of utility data collection system.

5. The method of claim 1, further comprising formatting the first request and the second request for distribution to at least one field service device.

6. A system for providing and processing work requests relating to reading and servicing utility meters, the system comprising:

a utility infrastructure system configured to provide a utility service, wherein the utility infrastructure system includes one or more utility meters that monitor consumption of the utility service;

a utility system configured for generating requests to perform work related to the utility infrastructure system, wherein each one of the requests to perform work is generated based a common underlying data structure, and wherein each one of the generated requests is either a request to perform work associated with monitoring consumption of the utility or a request to perform work associated with servicing the one or more utility meters; and

a work request and data collection system configured to process the generated requests to perform work, wherein the work request and data collection system includes;

a field device component configured to communicate with the one or more utility meters of the utility infrastructure system;

a data management component configured to parse and format the requests to perform work related to the utility infrastructure system;

an application server component configured to process the parsed and formatted requests and to transmit the processed requests to the field device component; and

a work interface component configured to facilitate communication between one or more components of the work request and data collection system.

7. The system of claim 6 wherein the utility system includes a billing component and a customer information component.

8. The system of claim 6 wherein the field device component supports a variety of meter reading techniques including at least one member of a set comprising electronic meter reading (EMR), off-site meter-reading (OMR), and automatic meter reading (AMR).

9. The system of claim 6 wherein the application server component supports various applications including at least one member of a set comprising meter reading applications, field service applications, and telemetry applications.

10. The system of claim 6 wherein the work interface component provides an interface between the data management component and the application server component.

11. The system of claim 6 wherein the requests to perform work include at least one member from a set comprising a request to perform a single meter read, a request to perform meter reads on a group of meters, a request perform field service on single meter, a request to perform field service on a group of meters, and a request to perform a combination of meter reading and servicing.

12. The system of claim 6 wherein the requests to perform work include at least one member from a set including a request to perform work associated with a connection event, a request to perform work associated with a disconnection event, a request to perform work associated with a replacement event, and a request to perform work associated with a verification event.

13. The system of claim 6 wherein at least one of the requests to perform work is associated with monitoring consumption of the utility by reading a meter, and wherein the reading of the meter includes performing a solid state meter read, an electromechanical meter read, or a special type of meter read.

14. The system of claim 6 wherein the field device component includes a display for displaying work orders to a field service worker, and wherein the field device component is configured for performing meter reading.

15. A system for providing and processing work requests relating to monitoring and servicing utility meters in a utility system that generates requests to perform work, the system comprising:

means for managing the generated requests to perform work, wherein the managing means includes;

means for receiving the request to perform work;

means for parsing and formatting the requests to perform work;

means for processing the parsed and formatted requests;

means for facilitating multiple types of requests to perform work, wherein the multiple types of requests to perform work include a request to perform work associated with monitoring the consumption of the utility and a request to perform work associated with servicing the utility meters; and

means for transmitting the processed requests to a field device component, wherein the field device component is configured for presenting an indication of the work in the processed request to a field service worker.

16. The system of claim 15 wherein the means for processing the parsed and formatted requests includes means for simultaneously supporting multiple meter management techniques.

17. The system of claim 15 wherein the field service device includes means for reading the utility meters.

18. The system of claim 15 wherein the field service device includes means for reprogramming the utility meters.

19. The system of claim 15, further comprising means for updating a request to perform work after the request has been transmitted to the field service device.

20. The system of claim 15, further comprising means for recalling a request to perform work after the request has been transmitted to the field service device.

21. A computer-readable medium having a data structure comprising:

information based on a work data entity, wherein the work data entity is used to generate work orders for monitoring data collection points associated with a utility system and for generating work orders for servicing the data collection points associated with the utility system; and

information for defining a work order, wherein the information for defining the work order includes instructions for monitoring one or more data collection points associated with the utility system or instructions for servicing one or more data collection points associated with the utility system.

22. The computer-readable medium of claim 21 wherein the generated work orders originate as a result of an automated scheduling feature.

23. The computer-readable medium of claim 21 wherein the information for defining the work order includes meter reprogramming information.

24. The computer-readable medium of claim 21 wherein the information for defining the work order includes meter reading information.

25. The computer-readable medium of claim 21 wherein the information for defining the work order includes survey information.

26. The computer-readable medium of claim 21 wherein the information for defining the work order includes transmission system information.

27. The computer-readable medium of claim 21 wherein the information for defining the work order includes distribution system information.

28. The computer-readable medium of claim 21 wherein the information for defining the work order includes infrastructure installation information.

29. The computer-readable medium of claim 21 wherein the information for defining the work order includes telemetry control information.

30. The computer-readable medium of claim 21 wherein the information for defining the work order includes safety inspection information.

31. The computer-readable medium of claim 21 wherein the information for defining the work order includes customer information, wherein the customer information includes account information, wherein the account information includes service point information, and wherein the service point information includes meter information.

32. The computer-readable medium of claim 21 wherein the information for defining the work order includes customer information, and wherein the customer information includes meter information.

33. A computer-readable medium having a data structure comprising:

information based on a work data entity, wherein the work data entity is used to generate a collection of work orders, including work orders for monitoring data collection points associated with a utility system and work orders for servicing the data collection points associated with the utility system; and

information for defining a collection of work orders, wherein the information for defining the collection work orders includes instructions for monitoring multiple data collection points associated with the utility system, instructions for servicing multiple data collection points in the utility, and instructions for monitoring and servicing multiple data collection points associated with the utility system.

34. The computer-readable medium of claim 33 wherein the collection of work orders comprises a meter reading route.

35. The computer-readable medium of claim 33 wherein the collection of work orders comprises a meter reading and meter servicing route.

36. A method for importing a work request used in reading and servicing gas, electric, or water meters in a utility system, the method comprising:

receiving a request to perform a work event associated with the utility system, wherein the request to perform a work event is generated based on an underlying data structure, and wherein the underlying data structure is used in generating requests for multiple types of work events, including meter monitoring work events and meter servicing work events;

processing the received request to generate a work order; and

transmitting the work order to a field device component.

37. The method of claim 36 further comprising:

uploading results of the work associated with the work order after work associated with the work order is performed;

processing the results of the work to generate an output file; and

exporting the output file to a customer information system associated with the utility system.

38. The method of claim 36 wherein the processing of the received request includes parsing and extracting data from the received request.

39. A method for importing a work request used in reading and servicing meters in a utility system that supports multiple meter management techniques, the method comprising:

receiving a request to perform a work event associated with the utility system, wherein the request to perform a work event is generated based on an underlying data structure, and wherein the underlying data structure is used in generating requests for multiple types of work events, including meter monitoring work events and meter servicing work events;

processing the received request to generate a work order, wherein the processing includes determining a type of data collection system associated with the request; and

based, at least in part, on the type of data collection system associated with the request, selecting one of multiple server components for performing additional processing of the received request;

communicating information from the received request to the selected one of the multiple application servers, wherein the selected one of the multiple application servers generates at least one work order based on the received request.

40. The method of claim 39 further comprising:

uploading results of the work associated with the work order after work associated with the work order is performed;

processing the results of the work to generate an output file; and

exporting the output file to a customer information system associated with the utility system.

41. The method of claim 39 wherein the selected one of the multiple application servers is associated with an automatic meter reading (AMR) system.

42. The method of claim 39 wherein the selected one of the multiple application servers is associated with an electronic meter reading (EMR) system.

43. The method of claim 39 wherein the selected one of the multiple application servers is associated with an off-site meter reading (OMR) system.

44. The method of claim 39 wherein the processing of the received request includes incorporating the processed request into a schedule of work orders.