Medical after sales support
First Claim
1. A method of providing medical after sales support to a patient or other user associated with a patient having a packaged medical product, the packaged medical product having a code identifying the product, the method comprising:
- receiving a product code and a user identifier/contact address at a medical information computer over a communications link from a user;
verifying that the received product code corresponds to a valid product code stored in a product code database;
verifying that the received user identifier/contact address corresponds to a valid user identifier/contact address stored in a user identifier/contact address database;
retrieving stored information related to the packaged medical product identified by the product code from a user medication record database or product information database, upon positive verification; and
outputting the retrieved information related to the packaged medical product over a communications link to the user identifier/contact address, wherein the user remains anonymous to the medical information computer.
1 Assignment
0 Petitions
Accused Products
Abstract
A system of providing medical after sales support to a patient or other user associated with a patient having a packaged medical product with a product code identifying the product is disclosed, wherein the user remains anonymous. A product code and a user identifier or contact address are received at a medical information computer (3) over a communications link (2,5) from a user (1,4). The received code is verified to determine if it corresponds to a valid code stored in a product code database (3e). The received user identifier/contact address is verified to determine if it corresponds to a valid user identifier/contact address stored in a user identifier/contact address database (3f). Information related to the packaged medical product identified by the product code is retrieved from a user medication record database (3h) or product information database (3g), upon positive verification. The retrieved information related to the packaged medical product is outputted over a communications link (2,5) to the user (1,4) identifier/contact address. The system can allow the building of a user managed anonymous medication record, and can allow anonymous personal verification of individuals receiving medical treatment.
35 Citations
65 Claims
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1. A method of providing medical after sales support to a patient or other user associated with a patient having a packaged medical product, the packaged medical product having a code identifying the product, the method comprising:
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receiving a product code and a user identifier/contact address at a medical information computer over a communications link from a user;
verifying that the received product code corresponds to a valid product code stored in a product code database;
verifying that the received user identifier/contact address corresponds to a valid user identifier/contact address stored in a user identifier/contact address database;
retrieving stored information related to the packaged medical product identified by the product code from a user medication record database or product information database, upon positive verification; and
outputting the retrieved information related to the packaged medical product over a communications link to the user identifier/contact address, wherein the user remains anonymous to the medical information computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 65)
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25. An apparatus for providing medical after sales support to a patient or other user associated with a patient having a packaged medical product with a code identifying the product, the apparatus comprising:
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first receiving means for receiving a product code at a medical information computer over a communications link from a user;
second receiving means for receiving a user identifier/contact address at the medical information computer over a communications link from the user;
first verifying means for verifying that the received product code corresponds to a valid product code stored in a product code database;
second verifying means for verifying that the received user identifier/contact address corresponds to a valid user identifier/contact address stored in a user identifier/contact address database;
retrieving means for retrieving stored information related to the packaged medical product identified by the product code from a user medication record database or product information database, upon positive verification; and
outputting means for outputting the retrieved information over a communications link to the user identifier/contact address, wherein the user remains anonymous to the medical information computer. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. A computer system for providing after sales support to a patient or other user associated with a patient having a packaged medical product with a code identifying the product, the computer system comprising:
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a memory storing program code for controlling a processor; and
a processor for implementing the program code stored in the memory,wherein the stored program code comprises code for controlling the processor to;
receive a product code and a user identifier/contact address over a communications link from a user;
verify that the received product code corresponds to a valid product code stored in a product code database;
verify that the received user identifier/contact address corresponds to a valid user identifier/contact address stored in a user identifier/contact address database;
retrieve stored information related to the packaged medical product identified by the product code from a user medication record database or product information database, upon positive verification; and
output the retrieved information related to the packaged medical product over a communications link to the user identifier/contact address. - View Dependent Claims (46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64)
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Specification