Process for determining recording, and utilizing characteristics of website users

• US 20050120045A1
• Filed: 11/18/2004
• Published: 06/02/2005
• Est. Priority Date: 11/20/2003
• Status: Abandoned Application

• Current Assignee: Kevin Klawon
• Original Assignee: Kevin Klawon
• Inventors: Klawon, Kevin
• Application Number:
  US10/993,520
• Publication Number:
  US 20050120045A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

The subject invention comprises a process that provides for analyzing characteristics of website users, indicating the behavior modes and attitudes of particular individuals or entities using a given website on the internet from a perspective of both real-time and historical time, with attitude attributes and other relevant attributes extracted from characteristics of verbal colloquy on such website, where such attitude data relative to such website is extracted and interpreted and stored on an individual basis and potentially on a group basis for future reference use purposes. Among other means, attitude is obtained in this process from interactive real-time communications, usually bi-directional live communication, that the website user conducts on website visits, or through emails or telephone callings, or any other mode of communication.

Claims

1. A data processing system for a website informational survey of website user attitudes of a website user in such website usage comprising:

(a) computer means for recording and storing into real time website usage habit and language data entered by an individual website user;

(b) computer means to recover said language and habit data and process same to ascertain attitudes of a website user towards said website;

(c) computer means to modify such store attitude characteristics data to a predetermined format;

(d) means to react to said attitude data and to respond to said website user pursuant to said recovered attitudes.

2. A data processing system for a website informational survey of website user attitudes of an individual website user in such website usage comprising:

(a) first computer means for recording and storing real time language usage web site user;

(b) second computer means to interpret said stored language data for attitudes of said website user on a given aspect of said website;

(c) third computer means to form predetermined reactive business modes from interpretations of said attitudes from said second computer means.

3. A data processing system for a website informational survey of website user attitudes of a website user in such website usage comprising:

(a) first computer means for recording and storing in a real time website language usage characteristics indicative of attitudes of said website users towards predetermined aspects of said website and the business mode thereof;

(b) second computer means to recover said recorded and stored said language usage characteristics;

(c) third computer means means adapted to classify and interpret said stored language usage characteristics for specified attitudes of said website user;

(d) fourth computer means to activate predetermined website owner action relative to said attitudes of said website user.

4. A data processing system for a website informational survey of website use attitudes of a website user in such website usage comprising:

(a) first computer means for recording and storing a real time website usage habits and usage language projected by an individual website user;

(b) second computer means to analyze said website habits and website language used by said website user for attitudes on a given website aspect;

(c) third computer processing means to tabulate all such attitude and habit data on a cumulative basis as to website user for determining overall attitudes of such website user on an overall basis;

(d) fourth computer means adapted with predetermined business reactions by said website owner to said determined attitudes of said website users.

5. A data processing system for a website informational survey of website user attitudes and habits of a website user in such website usage comprising:

(a) first computer means for recording and storing real time website usage language used by an individual website user;

(b) second computer means to analyze said website language asked by said website user for attitudes on a given website aspect;

(c) third computer processing means to tabulate all such language attitudes as to said website user.

(d) fourth computer generated means to initiate a reaction to said stored attitude data to respond to said attitudes of said individual website user.

6. A data processing system for a website informational survey of website user attitudes of a website user in such website usage comprising:

(a) first computer means for recording and storing a real time website usage questions asked by an individual website user;

(b) second computer means to analyze said web questions asked by said website user for attitudes on a given website aspect;

(c) third computer processing means to tabulate all such attitude data on a cumulative basis as to said website user;

(d) fourth computer generated means to initiate a predetermined reaction to said stored attitude data to improve loyalty of said website user to said website business;

(e) Reactions means to effect an actual external reaction step by said website owner directed specifically to said individual website user website owner as based on said computer perceived attitudes of siad individual website user.

7. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website,

(7) what was the category of section or purchase by the website user.

8. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

9. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

(9) what is the geographic location of the website user.

10. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

(9) what is the geographic location of the website user;

(10) if the website user visits the website frequently what products are purchased and at what frequency.

11. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

(9) what is the geographic location of the website user;

(10) if the website user visits the website frequently what products are purchased and at what frequency;

(11) if the website user registered any complaints, and with what rhetoric.

12. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

(9) what is the geographic location of the website user;

(10) if the website user visits the website frequently what products are purchased and at what frequency;

(11) if the website user registered any complaints, and with what rhetoric;

(12) whether the user was satisfied or dissatisfied through registered comments on the site.

13. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

(9) what is the geographic location of the website user;

(10) if the website user visits the website frequently what products are purchased and at what frequency;

(11) if the website user registered any complaints, and with what rhetoric;

(12) whether the user was satisfied or dissatisfied through registered comments on the site;

(13) credit history of client.

14. A data processing system for a website informational survey of usage, said data processing system comprising:

(a) means for recording and storing a real time website usage by an individual;

(b) means for counting a number that can be recorded and stored in RAM numerical format;

(c) means to recover both stored information data;

(d) means to modify and store usage data in mathematical format;

(e) means to tabulate said data numerical data in a statistical format including;

(1) length of the visit

(2) the time of the visit, data and herein;

(3) the result of the visit—

such as was there a purchase selection or action consummated on the website as such website contemplates;

(4) was there any particularized questions in addressing the website;

(5) how frequently was the website visited by an individual;

(6) how long did the website visitor dwell on a new area of subject on the website;

(7) what was the category of section or purchase by the website user;

(8) how much money was spent by the individual at the website, if appropriate;

(9) what is the geographic location of the website user;

(10) if the website user visits the website frequently what products are purchased and at what frequency;

(11) if the website user registered any complaints, and with what rhetoric;

(12) whether the user was satisfied or dissatisfied through registered comments on the site;

(13) credit history of client;

(14) payment history of client.