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System for interactive queuing through public communication networks

  • US 20050122932A1
  • Filed: 12/06/2004
  • Published: 06/09/2005
  • Est. Priority Date: 12/06/2003
  • Status: Active Grant
First Claim
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1. A method for interacting with queued individuals comprising:

  • under control of a client system, entering initial information necessary to facilitate communication with said queued individuals, recording said initial information as stored initial information in a server system, entering updated information, recording said updated information as stored updated information in a server system, selecting relevant information from said stored initial information and said stored updated information, using a messaging infrastructure system, using interfaces and messaging protocols, establishing connectivity to public communication networks, communicating said relevant information to devices provided by said queued individuals, using an interactive voice response system, responding to reply information communicated by said queued individuals via said devices, capturing said reply information from said devices, using a queue client management system, transmitting said reply information to a database at said server systems, and updating said database.

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