Telephone emergency response system and method
First Claim
1. An emergency system, comprising:
- a gateway;
a switch in communication with the gateway, wherein the switch is configured to recognize an emergency call from a communication device and to obtain identification information from the device and provide the identification information to the gateway;
a controller in communication with the switch and the gateway;
a database in communication with the gateway;
wherein the database comprises;
first routing information for establishing a first communication link between the device and the controller;
second routing information for establishing a second communication link between the gateway and the controller, wherein the second routing information is correlated to the first routing information; and
location data associated with the communication device;
wherein upon receiving the identification information from the switch, the gateway retrieves the first routing information from the database and provides the first routing information to the switch, the gateway retrieves the second routing information from the database and using the second routing information establishes a second communication link with the controller, and the gateway retrieves the location data from the database; and
wherein the switch establishes a first communication link with the controller at substantially the same time as the second communication link is established with the controller and information transmitted though the first communication link arrives at the controller at substantially the same time as the location data.
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Accused Products
Abstract
An emergency system and method includes a gateway; a switch in communication with the gateway and a controller; and a database in communication with the gateway. The database includes first routing information for establishing a first communication link; second routing information for establishing a second communication link; and location data associated with the communication device. The method includes retrieving the first routing information; retrieving the second routing information; retrieving location data associated with the communication device; and establishing at substantially the same time, a first communication link between the communication device and the controller and a second communication link between the gateway and the controller such that information that is transmitted via the first and second communication links arrives at the controller at substantially the same time.
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Citations
20 Claims
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1. An emergency system, comprising:
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a gateway;
a switch in communication with the gateway, wherein the switch is configured to recognize an emergency call from a communication device and to obtain identification information from the device and provide the identification information to the gateway;
a controller in communication with the switch and the gateway;
a database in communication with the gateway;
wherein the database comprises;
first routing information for establishing a first communication link between the device and the controller;
second routing information for establishing a second communication link between the gateway and the controller, wherein the second routing information is correlated to the first routing information; and
location data associated with the communication device;
wherein upon receiving the identification information from the switch, the gateway retrieves the first routing information from the database and provides the first routing information to the switch, the gateway retrieves the second routing information from the database and using the second routing information establishes a second communication link with the controller, and the gateway retrieves the location data from the database; and
wherein the switch establishes a first communication link with the controller at substantially the same time as the second communication link is established with the controller and information transmitted though the first communication link arrives at the controller at substantially the same time as the location data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of delivering first and second communications associated with an emergency call from a communication device, comprising:
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receiving identification information associated with a communication device at a switch;
providing the identification information to a gateway in communication with the switch;
retrieving, by the gateway, first routing information from a database for establishing a first communication link between the device and a controller;
establishing a first communication link between the device and the controller;
retrieving, by the gateway, second routing information from the database for establishing a second communication link between the gateway and the controller, wherein the second routing information is correlated to the first routing information;
retrieving, by the gateway, location data associated with the communication device; and
establishing a second communication link between the gateway and the controller at substantially the same time as the first communication link is established between the communication device and the controller, wherein information is transmitted via the first communication link and the location data transmitted via the second communication link arrives at the controller at substantially the same time. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. An emergency system, comprising:
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telecommunication gateway means;
means for processing an emergency call placed by a communication device, the means for processing in communication with the telecommunications gateway means and in communications with controller means, the means for processing being configured to recognize an emergency call from the communication device and to obtain identification information from the device and to provide the identification information to the telecommunication gateway means;
means for storing information in communication with the telecommunication gateway means;
wherein the means for storing comprises;
first routing information for establishing a first communication link between the device and the controller means;
second routing information for establishing a second communication link between the telecommunication gateway means and the controller means, wherein the second routing information is correlated to the first routing information; and
location data associated with the communication device;
wherein upon receiving the identification from the means for processing, the telecommunications gateway means retrieves the first routing information from the means for storing;
wherein the telecommunication gateway means retrieves the second routing information from the means for storing;
wherein a first communication link is established between the communications device and the controller means at substantially the same time as a second communication link is established between the communication gateway means and the controller means; and
wherein information transmitted via the first and second communication links arrives at the controller means at substantially the same time. - View Dependent Claims (20)
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Specification