SYSTEM FOR CONSUMER TRAVEL SERVICE CHANNEL INTEGRATION

• US 20050125262A1
• Filed: 12/04/2003
• Published: 06/09/2005
• Est. Priority Date: 12/04/2003
• Status: Abandoned Application

• Current Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Jackson, David P., Perracchio, Denis, Healy, Jean Marie, Hendley, Audrey, Williams, John Timothy, Bartning, Bion, Slade, Jarvis J., Kraft, Jennifer
• Application Number:
  US10/707,310
• Publication Number:
  US 20050125262A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

An integrated travel channel system that allows users to create, view, modify and/or cancel certain travel bookings regardless of the travel channel used by the consumer (i.e., traveler) to initiate, modify or cancel the travel booking. In this manner, an integrated travel channel system can be provided, in an exemplary embodiment, that allows users to contact a full service travel office using any of a variety of travel channels 24 hours a day, 7 days a week.

Claims

1. A consumer travel channel integration method, comprising the steps of:

providing a host system for facilitating formation of a travel plan;

allowing access to the host system by a plurality of travel channels, wherein the plurality of travel channels includes an Internet, a telephone, and a physical travel office;

receiving a travel booking for the travel plan by a first one of the travel channels;

associating the travel booking with a travel customer;

storing the travel booking and customer data for the travel customer in a central repository;

receiving a travel change for the travel plan by a second one of the travel channels, wherein the second travel channel is different from the first travel channel;

retrieving the travel booking and the customer data from the central repository;

servicing the travel change by modifying the travel booking to produce a modified travel booking; and

storing the modified travel booking in the central repository.

2. The method of claim 1, further comprising the step of connecting a plurality of travel vendor databases to the host system.

3. The method of claim 1, further comprising the step of providing direct access to the host system for a plurality of external consumers.

4. The method of claim 1, further comprising the step of providing a plurality of travel offices, wherein each of the travel offices has access to the host system by said plurality of travel channels.

5. The method of claim 1, wherein the step of receiving a travel booking comprises receiving a travel booking by an unformatted e-mail message.

6. The method of claim 1, wherein the step of receiving a travel booking comprises receiving a travel booking by an Internet travel booking request, and further comprising the step of automatically processing the travel booking request.

7. The method of claim 1, wherein the travel booking comprises flight reservation information, hotel reservation information, and car rental information.

8. The method of claim 1, further comprising the step of storing fulfillment information in the central repository for the travel booking.