Efficient presentation of correction options in a speech interface based upon user selection probability

• US 20050125270A1
• Filed: 12/08/2003
• Published: 06/09/2005
• Est. Priority Date: 12/08/2003
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Polkosky, Melanie D., Gee, J. Scott, Lewis, James R., Michelini, Vanessa V., Davis, Brent L.
• Granted Patent: US 7,885,816 B2
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method, a system, and an apparatus for efficiently presenting correction options. The present invention is capable of analyzing user voice commands and sorting multiple input requests based on user selection probability to determine whether a confirmation step should be presented and, if so, the manner in which the confirmation step should be presented. In particular, the method requests an information input from the user and then assigns a confidence level to the information input. If the confidence level is LOW, then the system performs an immediate confirmation step. If the confidence level assigned is MEDIUM or HIGH, then the information is placed into a data set that is confirmed in a batch confirmation step. The batch confirmation step presents the captured information to the user for confirmation. If any of the information is incorrect, then the method sorts the information in ascending order by confidence level and creates a menu of items that may be changed. The user then makes the change. Once all changes have been made, the batch confirmation is complete as well as the information collection process.

Claims

1. A method of efficiently presenting correction options comprising:

receiving at least one information input;

processing the at least one information input;

assigning a confidence level to the at least one information input;

placing the at least one information input in a batch data; and

performing a batch confirmation step after all information inputs have been received and assigned a confidence level.

2. The method of claim 1, wherein the batch confirmation step comprises:

presenting the batch data to be confirmed;

prompting a user to select an information input to be changed;

sorting items in the batch data in ascending order by the assigned confidence level if the user selects an information input to be changed;

creating a menu of items using the order from the sorting step; and

prompting a user to select a new information input.

3. The method of claim 2, further comprising:

using complexity information in the sorting step to sort items having a confidence level that is the same.

4. The method of claim 1, wherein the method further comprises:

performing an immediate confirmation step if the information input has a confirmation level that is low; and

placing the information input in a batch data if the information input has a confidence level that is medium or high.

5. The method of claim 4, wherein the batch confirmation step comprises:

presenting the batch data to be confirmed;

prompting a user to select an information input to be changed;

sorting items in the batch data in ascending order by the assigned confidence level if the user selects an information input to be changed;

creating a menu of items using the order from the sorting step; and

prompting a user to select a new information input.

6. The method of claim 5, further comprising:

using complexity information in the sorting step to sort items having a confidence level that is the same.

7. A machine-readable storage having stored thereon, a computer program having a plurality of code sections, said code sections executable by a machine for causing the machine to perform the steps of:

receiving at least one information input;

processing the at least one information input;

assigning a confidence level to the at least one information input;

placing the at least one information input in a batch data; and

performing a batch confirmation step after all information inputs have been received and assigned a confidence level.

8. The machine-readable storage of claim 7, wherein the batch confirmation step comprises:

presenting the batch data to be confirmed;

prompting a user to select an information input to be changed;

sorting items in the batch data in ascending order by the assigned confidence level if the user selects an information input to be changed;

creating a menu of items using the order from the sorting step; and

prompting a user to select a new information input.

9. The machine-readable storage of claim 8, further comprising:

using complexity information in the sorting step to sort items having a confidence level that is the same.

10. The machine-readable storage of claim 7, wherein the method further comprises:

performing an immediate confirmation step if the information input has a confirmation level that is low; and

placing the information input in a batch data if the information input has a confidence level that is medium or high.

11. The machine-readable storage of claim 10, wherein the batch confirmation step comprises:

presenting the batch data to be confirmed;

prompting a user to select an information input to be changed;

sorting items in the batch data in ascending order by the assigned confidence level if the user selects an information input to be changed;

creating a menu of items using the order from the sorting step; and

prompting a user to select a new information input.

12. The machine-readable storage of claim 11, further comprising:

using complexity information in the sorting step to sort items having a confidence level that is the same.

13. A system of efficiently presenting correction options comprising:

means for receiving at least one information input;

means for processing the at least one information input;

means for assigning a confidence level to the at least one information input;

means for placing the at least one information input in a batch data; and

means for performing a batch confirmation step after all information inputs have been received and assigned a confidence level.

14. The system of claim 13, wherein the means for performing the batch confirmation step comprises:

means for presenting the batch data to be confirmed;

means for prompting a user to select an information input to be changed;

means for sorting items in the batch data in ascending order by the assigned confidence level if the user selects an information input to be changed;

means for creating a menu of items using the order from the sorting step; and

means for prompting a user to select a new information input.

15. The system of claim 14, further comprising:

means for using complexity information in the sorting step to sort items having a confidence level that is the same.

16. The system of claim 13, wherein the system further comprises:

means for performing an immediate confirmation step if the information input has a confirmation level that is low; and

means for placing the information input in a batch data if the information input has a confidence level that is medium or high.

17. The system of claim 16, wherein the means for performing the batch confirmation step comprises:

means for presenting the batch data to be confirmed;

means for prompting a user to select an information input to be changed;

means for sorting items in the batch data in ascending order by the assigned confidence level if the user selects an information input to be changed;

means for creating a menu of items using the order from the sorting step; and

means for prompting a user to select a new information input.

18. The system of claim 17, further comprising:

means for using complexity information in the sorting step to sort items having a confidence level that is the same.