Scheme leveraging knowledge gained of a customer's computer system to suggest possible products and services of interest

• US 20050125281A1
• Filed: 12/09/2003
• Published: 06/09/2005
• Est. Priority Date: 12/09/2003
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Aganovic, Zijad F., St. Pierre, Christa, Henrickson, David L.
• Application Number:
  US10/731,571
• Publication Number:
  US 20050125281A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06F 8/63 Image based installation; Cloning; Build to order
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A comprehensive and flexible computer replacement scheme allows a user/customer to order a new replacement computer, and have the new computer delivered having installed thereon, a migrated “user state” from a source computer, and updated versions (and also suggested software predicted to be of interest to the user/customer) and upgrades of user state components with the aid of a Replacement Assistant software tool. The updates and upgrades, etc. include newer versions of application software, newer versions of operating systems, and even hardware and peripheral devices that differ from the hardware or peripheral devices of the source computer. Adapted for use by computer and software vendors and merchants, the Replacement Assistant controls the migration, upgrade and purchase processes. The Replacement Assistant can be operated remotely (online), locally at the business or home of the user/customer, or in-person at a merchants store, etc.

Claims

1. A custom computer acquisition method comprising:

a) causing the contents of a source computer to be surveyed;

b) from said surveying, gaining knowledge of the components of said source computer;

c) acquiring knowledge of a plurality of upgrade products which at least contain an upgrade over one or more components of said source computer;

d) receiving an order for a new target computer from a customer having dominion over said source computer;

e) recommending to said customer, at least one upgrade product to be installed on said target computer based upon knowledge of said source computer components and knowledge of said upgrade products;

f) enabling said customer to choose at least one upgrade product to be installed on said target computer;

g) migrating to said target computer, the source computer components chosen by the customer to be migrated;

h) installing the chosen upgrade products on said target computer;

i) processing said order; and

j) following elements h) and i), causing a custom target computer to be delivered to said customer or said customer'"'"'s agent.

2. The method of claim 1 wherein said source computer components comprise a user state.

3. The method of claim 1 further comprising:

downloading a software tool from a remote location onto said source computer; and

carrying out elements a) through i) with the aid of said software tool.

4. The method of claim 3 wherein said software tool is an instrumentality under the dominion of a computer software and hardware vendor.

5. The method of claim 1 further comprising:

loading a software tool onto said source computer; and

carrying out elements a) through i) with the aid of said software tool;

wherein said software tool is an instrumentality under the dominion of a computer software and hardware vendor, and wherein said upgrade products are directly available from said vendor.

6. The method of claim 1 further comprising:

loading a software tool onto said source computer; and

carrying out elements a) through i) with the aid of said software tool;

wherein said software tool is an instrumentality under the dominion of a computer software and hardware vendor, and wherein said upgrade products are available via an Internet link to an instrumentality of a separate entity from said vendor.

7. The method of claim 6 further comprising:

said computer software and hardware vendor receives remuneration from said separate entity when an upgrade product is received from said instrumentality of said separate entity.

8. The method of claim 1 further comprising:

loading a software tool onto said source computer from a local storage medium comprising said software tool and product upgrades; and

carrying out elements a) through i) with the aid of said software tool.

9. The method of claim 1 sans element j), wherein elements c) and d) are performed first, follow by causing a target computer to be delivered to said customer or said customer'"'"'s agent, wherein said target computer comprises loaded thereon, a software tool and product upgrades, and said method further comprising carrying out elements a), b), e), f), g), h), and i) with the aid of said software tool.

10. The method of claim 1 further comprising:

activating at least one installed upgrade product via a telecommunication link.

11. The method of claim 1 wherein said upgrade products comprise software.

12. The method of claim 1 wherein said upgrade products comprise software.

13. A computer replacement method comprising:

a) providing a source computer;

b) providing a target computer;

c) surveying the source computer assets to establish a user state of said source computer;

d) providing a user with at least one enhancement to at least one component in said user state not available on said source computer;

e) in response to user input, migrating said user state to said target computer; and

f) in response to user input, contemporaneously installing at least one enhancement on said target computer.

14. The method of claim 13 further comprising:

implementing elements c) through f) via a remote, online link to an interactive software tool;

wherein said target computer is remote vis-à

-vis said source computer, and said target computer is coupled to said interactive software tool.

15. The method of claim 13 further comprising:

implementing elements c) through f) via a locally installed interactive software tool.

16. The method of claim 13 further comprising:

implementing elements c) through f) via an interactive software tool pre-installed on a delivered target computer.

17. The method of claim 13, wherein said enhancements comprise newer operating system versions.

18. The method of claim 13, wherein said enhancements comprise newer versions of application software.

19. The method of claim 13, wherein said enhancements comprise newer versions of hardware.

20. The method of claim 13, wherein said enhancements comprise newer versions of peripheral devices.

21. The method of claim 13 further comprising:

providing a database of available enhancements; and

presenting at least one enhancement to said user which the user may choose for installation on said target computer.

22. The method of claim 13, further comprising:

analyzing the components of said user state;

predicting a possible interest by said user in at least one enhancement; and

presenting at least one enhancement predicted to be of possible interest to said user which the user may choose for installation on said target computer.

23. A marketing method comprising:

a) causing the contents of a customer'"'"'s computer to be surveyed;

b) from said surveying, gaining knowledge of the components of said source computer;

c) acquiring knowledge of a plurality of products or services available through a sponsoring merchant; and

d) recommending to said customer for consideration and purchase, at least one product or service in c) based upon the knowledge gained in b).